Is there a community management team?

[DPZ2]

So you're saying that just because some parts of the community prefer to behave like petulant children, that it's fine for the community managers to not engage with the community? Still sounds very much like an excuse to me. Let's keep in mind that this is a platform owned by Square Enix, and as such, if people choose to rage irrationally and refuse to stop, they can be banned, that is a thing that can happen, they can moderate their platform. So what's a good reason that they don't engage with the community?

Perhaps it's because the job is advertised as a job mostly involving Fan Fests and Twitch Streams, with some "check the Forums" on the side? Perhaps because they are neither moderators of the forums nor paid to respond in the forums? Perhaps because Square Enix considers other social media just as important, if not more so, than the forums?

I can think of any number of reasons they don't engage specifically in the forums.

That this doesn't sit well with you is evident. If you base your like or dislike of a game based on the interactivity of some PR management team in the forums for that game, you are going to be disappointed. Frequently.

It's "damned if you do", and "damned if you don't". Since blowback is never more than "I'm angry nobody appears to be listening to me" if you don't, which would you choose?