Is there a community management team?

[MAJRIS]

We can speculate on why that is, but it doesn't change the reality of the situation.

get hired to new job
its some sort of community moderation at some mmo
have an idea
what better to learn about people and community than watching them
go incognito / stealth mode into some of the venues
sneak into someone's fc room
shortly after <someone> and <someone> enter the room
they can't see you because you're gm
start reading what they talk about
uuhhhh...
......
well...
...


maybe they have seen enough to think the playerbase is not worth the interaction at all.