Is there a community management team?

[VerdeLuck]

Avoiding communicating with your playerbase on the off chance that people will rage is really just an excuse. Them not responding at all makes it look like they're not listening at all, if they did respond and tell the playerbase whether or not they're actually planning to fix certain grievances, then players that are on the fence can decide immediately whether or not they want to stay with the game.

Besides, if their reason for not confirming anything is to not make people angry, well, people are already angry now due to the lack of communication, so people are angry either way, why not just talk with the playerbase?

Yeah it should be a lesson to other companies with what happened to blizzard with overwatch 2. They hid the fact they were cutting PvE for a very long time, cut communication, kept facts hidden, etc to avoid pissing off the community. The result was a 10x larger issue with the community when they found out not just the bad news, but that the devs hid the bad news from players for months to a year until it was too late to hide.
Communicating it early is always better to avoid escalating tensions. There's no gain to hiding things from your community or not acknowledging issues.