Is there a community management team?

[MAJRIS]

I think there is one big difference how do the community PERCIEVES the game GM's and what is the game GM's actual work and scope.

edit: for the simplicity let's connect the term GM and community person into the same job. basically someone that is in the game and forums to collect feedback and help players when needed.

It's 2023 and the idea of the old school 2000's GM and their stories is long past.
As a GM you can't join the topic and argue with people. No matter if your intent is noble and pure, at some point the customer will be right and you will be proven wrong. Reputation is everything.
Also it's better to keep people wondering than telling them NO. You're being honest which is fine, but angry customer is still paying customer.

They might be here, they might read and collect the feedback, they might even communicate to higher-ups but what if the amount of steps for the feedback to reach the right place is so big that the information might hang up somewhere in the middle.
And thus, the GMs do their work but what if the team above GM's doesnt because the type of feedback does not align with timesheet? In the end, everyone does the job but nothing changes.

To answer your question, you can see the game credits in game or maybe youtube search will bring good results.
I watched credits video on youtube, thinking that I will write down the names for you, but watching the credits got me depressed how many directors, managers and advisors and business suits are there, and the people that actually create the game world you can play and interact with, is minority.

We're stuck in a loop where game is decent to pay but seemingly not enough to have the impression "yeah, they care a lot" because usually these QOL's do not bring revenue to be worth to give a damn about.
Also in the terms of developing mmos, most of the work is shifted and focused on one or two expansions ahead, so the actual people that can have impact is reduced to minimum amount required to operate the released product (maintenance mode).

The only feedback that matters is your money. Not what you think, not what you write on forums or social media.

We might be barking at the wrong tree. Again, without transparency and communication, it won't move any direction.
Maybe someone that went to the fanfest and talked to the GM's or community people could bring some light to the topic? I would love to go to fanfest but the travel, accommodation and ticket prices are insanely expensive and not in my budget.