Greetings FirefoxFanta,

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As account in question is European in region, we advise to contact the European Square Enix Support Center. You may contact them via the following link https://support.eu.square-enix.com/m...p?id=5383&la=2

Thank you for visiting the Final Fantasy XIV Technical Support Forums. This thread will be moved to "Separate Support Required"