Network Technical Difficulties Caused by DDoS Attacks (Dec. 26, 27)

[NOC_NA]

We are currently experiencing technical difficulties due to a DDoS attack.
Players may experience the following issues as a result.

We are investigating the attack and taking countermeasures. Additional information will be provided as the situation develops.

[Date & Time]
From Dec. 26, 2023 12:46 (PST)
From Dec. 26, 2023 20:46 (GMT)
From Dec. 26, 2023 21:46 (BST)
From Dec. 27, 2023 07:46 (AEDT)

[Details]
Players may be experiencing the following issues:
・Disconnected from EU data center Worlds
・Difficulty logging in to EU data center Worlds
・Difficulty accessing, sending, and receiving data from EU data centers

[Affected Service]
FINAL FANTASY XIV

[NOC_NA]

During the time listed below, we were experiencing network technical difficulties due to a DDoS attack.

Players may have experienced the following issues as a result.
We will continue to monitor the situation and work with ISPs to come up with countermeasures.

[Date & Time]
Dec. 26, 2023 12:46 p.m. to 2:56 p.m. (PST)
Dec. 26, 2023 20:46 to 22:56 (GMT)
Dec. 27, 2023 7:46 to 9:56 (AEDT)


[Details]
Players may have experienced the following issues:
・Disconnected from EU data center Worlds
・Difficulty logging in to EU data center Worlds
・Difficulty accessing, sending, and receiving data from EU data centers

[Affected Service]
FINAL FANTASY XIV

* Updated on Dec. 27, 2023 3:35 a.m. (PST) / Dec. 27, 2023 11:35 (GMT) / Dec. 27, 2023 22:35 (AEDT)

The recovery time has been corrected to the following times below:

Before: Dec. 26, 2023 12:46 p.m. to 3:15 p.m. (PST)
After: Dec. 26, 2023 12:46 p.m. to 2:56 p.m. (PST)