Why is "Report Cheating" still disabled in in-game Support Desk?

[Erzaa]

You can submit a report but I highly doubt that the report will actually reach anyone. Under "History" tab, you can trace the reports you have made in the past, but any report made with "Report Cheating" is not showing up, so I just assume the reports do not go through, or rather straight to the trash bin.

In the meanwhile, the very same player (with Best-in-slots and TOP weapon) is still farming fates 24/7 for bicolor gemstone vouchers since forever, not even worrying about getting suspended. Surely the gils earned will not be laundered for RMT, right? SE just decided to let these players roam free without any repercussion.

I'm sorry, I might be misunderstanding something here. You wish to report a player for cheating, because they're farming FATEs (playing the game?) for bicolour gemstone vouchers they can sell on MB? You have any evidence this player is selling their gil in exchange for real currency?

For that matter, do you even know they're selling the vouchers? How do you know they're not working toward the Fallen Angel Wings?