Connection issues

[Shokun]

I just actually realized, when I was checking your traceroutes and comparing it to mine, your connections are routed through different line in NA than what my are.

Here's a traceroute from connection/computer that CAN log in to game:

Tracing route to traceip.ffxiv.com [202.67.52.81]
over a maximum of 30 hops:

1 17 ms 3 ms 3 ms 78-27-64-2.bb.dnainternet.fi [78.27.64.2]
2 3 ms 23 ms 3 ms lah1-tr1.dnaip.fi [62.78.105.96]
3 12 ms 12 ms 12 ms hel5-tr3.dnaip.fi [62.78.107.126]
4 12 ms 12 ms 12 ms hel1-tr2.dnaip.fi [62.78.107.124]
5 13 ms 15 ms 14 ms hel2-tr1.dnaip.fi [62.78.107.9]
6 12 ms 13 ms 13 ms tuk2-tr1.dnaip.fi [62.78.107.57]
7 17 ms 22 ms 22 ms 10gigabitethernet1-3.core1.sto1.he.net [194.68.1
28.187]
8 37 ms 38 ms 48 ms 10gigabitethernet3-2.core1.ams1.he.net [72.52.92
.45]
9 45 ms 49 ms 47 ms 10gigabitethernet6-1.core1.lon1.he.net [184.105.
213.245]
10 115 ms 114 ms 111 ms 10gigabitethernet7-4.core1.nyc4.he.net [72.52.92
.241]
11 180 ms 177 ms 172 ms 10gigabitethernet5-3.core1.lax1.he.net [72.52.92
.226]
12 197 ms 203 ms 201 ms pacnet.10gigabitethernet2-3.core1.lax1.he.net [2
16.218.223.206]
13 299 ms 302 ms 304 ms gi6-0-0.cr1.nrt1.asianetcom.net [202.147.61.166]

14 308 ms 317 ms 301 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]

15 301 ms 300 ms 304 ms squareco.asianetcom.net [203.192.149.210]
16 312 ms 304 ms 305 ms 61.195.56.129
17 291 ms 295 ms 298 ms 219.117.144.2
18 295 ms 297 ms 298 ms 219.117.146.149
19 299 ms 300 ms 297 ms 219.117.146.129
20 300 ms 301 ms 302 ms 219.117.146.38
21 293 ms 308 ms 293 ms 202.67.52.81

Trace complete.

As you can see, your connections are using seabone to go through NA, I'm using core1. Could maybe be a problem somewhere in NA too? Seems like your timeouts start after entering NA networks.

[Aistalia]

As you can see, your connections are using seabone to go through NA, I'm using core1. Could maybe be a problem somewhere in NA too? Seems like your timeouts start after entering NA networks.

Yeah, looks like the problem is on the "jump" between NA nodes and Japan. Now (7.17 GMT) lodestone still loads very slowly.

[Taika]

Unable to log in again (8:30 am GMT now). I don't know where the problem is but if this keeps happening I simply can't continue playing the game. I contacted SE support through Square Enix Support Centre but haven't received an answer yet.

Vax: Could you post your tracert results to see if your connection is going through the same route than ours? Here are the instructions:

How to obtain tracert results:

1. Run cmd.exe or command.exe
   If you are using Windows XP, Vista, or Windows 7:
   Select Start > All Programs > Accessories > Command Prompt
2. Type the command "tracert traceip.ffxiv.com" (without quotes) on Command Prompt and press Enter.
3. Copy and paste a tracert result.

1. Click the "Command Prompt" icon located at the title bar to open a menu. Select Edit > Mark.
2. Mark the tracert result in Command Prompt (from “Tracing route to...” to “Tracing complete.”). Click the icon again to select Edit > Copy.
3. Paste the result in your reply.

[vax]

Here is the result, same things.

Traza a la dirección traceip.ffxiv.com [202.67.52.81]
sobre un máximo de 30 saltos:

1 * * * Tiempo de espera agotado para esta solicitud.
2 * * * Tiempo de espera agotado para esta solicitud.
3 * * * Tiempo de espera agotado para esta solicitud.
4 20 ms 11 ms 23 ms 173-165-89-200.fibertel.com.ar [200.89.165.173]

5 13 ms 15 ms 15 ms 130-165-89-200.fibertel.com.ar [200.89.165.130]

6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 15 ms 11 ms 11 ms 213-164-89-200.fibertel.com.ar [200.89.164.213]

9 19 ms 11 ms 23 ms 222-165-89-200.fibertel.com.ar [200.89.165.222]

10 13 ms 12 ms 12 ms te4-3.baires3.bai.seabone.net [195.22.220.117]
11 232 ms 233 ms 233 ms te1-1.losangeles1.loa.seabone.net [89.221.40.131
]
12 211 ms * * pacnet.losangeles1.loa.seabone.net [89.221.35.18
6]
13 325 ms * 324 ms gi8-0-0.cr1.nrt1.asianetcom.net [202.147.0.121]

14 306 ms * 307 ms gi1-0-0.gw1.nrt5.asianetcom.net [202.147.0.178]

15 * * 318 ms squareco.asianetcom.net [203.192.149.210]
16 310 ms 310 ms 310 ms 61.195.56.129
17 315 ms 316 ms 316 ms 219.117.144.2
18 * 328 ms 329 ms 219.117.146.149
19 317 ms 316 ms * 219.117.146.129
20 * * 320 ms 219.117.146.38
21 * * * Tiempo de espera agotado para esta solicitud.
22 326 ms 325 ms 326 ms 202.67.52.81

Traza completa.

[Taika]

I got an answer from the Square Enix Support Centre:

We understand that you have a problem with connecting to our servers as we were doing some maintenance work on them.

However, we think that this issue should be solved by now. If this problem still occurs for you, please do not hesitate to contact us via phone or chat Monday to Friday 09:00 – 18:00.

So hopefully the issue is fixed now and won't happen again. However, I wish they would let us know about these maintenances and the possibility of connection issues in the future.