FF14 application constant crashing

[MercerVale]

Hello, thank you for the response, and sorry for the very long delay in the form of a response. I did not realize that I had received another response. However, the issue has persisted since the last month of my posting this. My friend came over and reset my CMOS which fixed my inability to install the Windows update somehow, but that's about it. I also moved the game to my SSD after uninstalling everything and assumed that would fix it, but it hasn't. The crashing is less frequent but still happens randomly a few times a day only on this game, it seems. To answer your questions though-

- Are you running any additional programs alongside Final Fantasy XIV? (e.g. Nvidia Control Panel, AMD etc.)
Yes, chrome, discord, and sometimes Spotify.

- Does this crash occur on more than one character?
I only have one character (that I use) so I wouldn't know.

- Were any system updates, or major driver updates, or changes made to the PC at the time of the crash?
As stated in my previous post, I had to download a Windows update at the time, which I couldn't and I had assumed was the cause of this. After fixing it, the problem still persists.

- Does this crash occur if the game is run in full-screen mode? Does the crash occur when alt-tabbing while in borderless or windowed mode?
I play in borderless windowed only. The crash occurs randomly. Sometimes I'm on the marketboard, crafting, switching worlds, or just walking around.

- Are there any error messages upon crashing? (If any)
Yes, I was getting the errors in my event viewer where I had posted in my original post. Since I fixed the Windows issue though, whenever my game crashes I don't get any more errors showing up there. The game just crashes to desktop and nothing shows up that it went wrong. I was never getting any issues from the game itself, though. Also in my original post, I showed that I was supposedly getting an error with something to do with ntdll.dll. I looked it up and it said this has something to do with corrupt drivers or windows or something, I'm not sure. But again, this was before. Now I'm not getting any errors but it's still crashing.

Here is the system information. I can include the applications section if needed but I'd rather not as it shows all my programs besides Final Fantasy and it seemed unnecessary.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\wolfs\Documents
FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0902
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32612.477MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 57188.477MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.206GB SYSTEM_FREEDISC_SPACE 68.546GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 3446.522GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2047.996GB SYSTEM_FREEDISC_SPACE 99.542GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16306.238 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4629
SYSTEM_GRAPHICS_DRIVER_DATE 11/28/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16306.238 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4629
SYSTEM_GRAPHICS_DRIVER_DATE 11/28/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (3- Arctis Nova Pro)
SYSTEM_SOUND_DEVICE_ID {B4D53E1A-5EAE-4DF4-9C24-8E5C5DB0B9CA}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 18:00:00
SYSTEM_SOUND Speakers (Realtek USB2.0 Audio)
SYSTEM_SOUND_DEVICE_ID {F3BC4340-7812-4CA9-81A6-D32514FCA714}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2550B0-ECE6-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA2577C0-ECE6-11EC-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA259ED0-ECE6-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA259ED0-ECE6-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA25C5E0-ECE6-11EC-8005444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA25ECF0-ECE6-11EC-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA25ECF0-ECE6-11EC-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA25ECF0-ECE6-11EC-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA25ECF0-ECE6-11EC-8009444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA261400-ECE6-11EC-800A444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA261400-ECE6-11EC-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA263B10-ECE6-11EC-800C444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EA266220-ECE6-11EC-800D444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0C1FF380-523C-11EE-8001444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0C2041A0-523C-11EE-8002444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0C2068B0-523C-11EE-8003444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Larirawiel]

Hello,

which motherboard do you have? Because if i search for "BIOS 0902" then i get an "Asus Crosshair VI Hero". If so, then your BIOS is VERY old. I would update it first.




Cheers

[MercerVale]

Hello,

which motherboard do you have? Because if i search for "BIOS 0902" then i get an "Asus Crosshair VI Hero". If so, then your BIOS is VERY old. I would update it first.




Cheers

Hello, I have a ASUSTeK COMPUTER INC. ROG STRIX Z590-A GAMING WIFI (LGA1200). I'm pretty sure it's up to date as well.

[Larirawiel]

Hello, I have a ASUSTeK COMPUTER INC. ROG STRIX Z590-A GAMING WIFI (LGA1200). I'm pretty sure it's up to date as well.

https://rog.asus.com/motherboards/ro...helpdesk_bios/

It seems, that the 0902 BIOS was published on 2021/06/25. The newest BIOS is the 2001 version.


Cheers