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  1. #1
    Player
    MercerVale's Avatar
    Join Date
    Apr 2022
    Posts
    5
    Character
    Vale Mercer
    World
    Gilgamesh
    Main Class
    Paladin Lv 90

    FF14 application constant crashing

    So since about a week or so ago, my game has been randomly crashing. No error code is shown after as well, the application just closes. I'm not sure why this is happening, the only thing I can think of is that I had a Windows update before that took a while and since then this has happened. I'm not sure if this is related or not. All my drivers are updated, my computer runs fine, and as far as I can tell this is only happening to FF14.

    Things I've tried are;
    1. Download an older Geforce driver
    2. Restarted my PC/ updated Windows again
    3. Uninstalled FF14 multiple times and reinstalled it

    Again, this has only started happening recently and I haven't changed settings or anything. I thought it was happening because I was using crafting macros with long strings and somehow that caused it, but realized it was doing it other times as well. I've tried googling solutions and it brought me to check the event viewer as well as problem details on Windows. After checking that, I did see that there were errors in the application when it crashed. I'm not very proficient in diagnosing what it means but, I will list what both of them have shown here if someone can decipher what it means/what the problem is. It seems like it's due to the application itself and not my computer. If so, I'm not sure what to do aside from uninstalling it (which I've already done). I'd rather not have to reinstall Windows and wipe everything off my PC if it can be avoided. Any help would be greatly appreciated, thanks.

    Event Viewer:

    Event 1000, Application Error
    Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x654bb00e
    Faulting module name: ntdll.dll, version: 10.0.19041.3393, time stamp: 0xfeef31d3
    Exception code: 0xc0000374
    Fault offset: 0x00000000000ff299
    Faulting process id: 0x5bd8
    Faulting application start time: 0x01da1fcec57e1981
    Faulting application path: D:\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 7666d821-c141-4722-9295-4b3f92cf7b48
    Faulting package full name:
    Faulting package-relative application ID:


    Problem Details:
    Source
    FINAL FANTASY XIV

    Summary
    Stopped working

    Date
    ‎11/‎26/‎2023 12:17 PM

    Status
    Report sent

    Description
    Faulting Application Path: D:\Steam\steamapps\common\FINAL FANTASY XIV Online\game\ffxiv_dx11.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ffxiv_dx11.exe
    Application Version: 1.0.0.0
    Application Timestamp: 654bb00e
    Fault Module Name: StackHash_8cb4
    Fault Module Version: 10.0.19041.3393
    Fault Module Timestamp: feef31d3
    Exception Code: c0000374
    Exception Offset: PCH_61_FROM_ntdll+0x000000000009D9A4
    OS Version: 10.0.19045.2.0.0.256.48
    Additional Information 1: 8cb4
    Additional Information 2: 8cb43c3f1d102fcdd364bdb219c31b41
    Additional Information 3: 3332
    Additional Information 4: 33327dca595db1db3d5f4f43d190b5e1
    (0)
    Last edited by MercerVale; 11-27-2023 at 03:45 AM.