HIGH RAM on AMD RYZEN 9 5000 series laptop

[Loetrgiem]

Good Evening,
I have been playing ffxiv on my gaming laptop. However, it has been running up my memory. Through task manager, it has taken up 44% and my fan is running high. I have modified my graphics and they do not help. I have copied my information.



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 5900HS with Radeon Graphics (16 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS GA503QR.416
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 15776.379MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18208.379MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.719GB SYSTEM_FREEDISC_SPACE 600.740GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1638)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 496.172 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7888.189 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0370468.inf_amd64_5e4260b11257b6e9\B370372\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370468.inf_amd64_5e4260b11257b6e9\B370372\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370468.inf_amd64_5e4260b11257b6e9\B370372\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0370468.inf_amd64_5e4260b11257b6e9\B370372\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13002.1001
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070 Laptop GPU
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070 Laptop GPU
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 15932 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5520cc25e569bd7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5520cc25e569bd7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5520cc25e569bd7e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_5520cc25e569bd7e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1278
SYSTEM_GRAPHICS_DRIVER_DATE 5/4/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND AI Noise-cancelling Output (ASUS Utility)
SYSTEM_SOUND_DEVICE_ID {8701938A-2C17-45D3-810A-51B743CCA97C}
SYSTEM_SOUND_DEVICE_NAME igovsd.sys
SYSTEM_SOUND_DRIVER_VERSION 3.0.4.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/21/2020 19:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {DAEA0046-4BBD-4949-923B-E65801E69B7F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9123.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/22/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31F0800-BB65-11EC-8004444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31FCB50-BB65-11EC-800C444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31F0800-BB65-11EC-8005444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31F5620-BB65-11EC-8006444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31F5620-BB65-11EC-8007444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31F7D30-BB65-11EC-8008444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31F7D30-BB65-11EC-8009444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D31FA440-BB65-11EC-800A444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Eenkalzet]

Greetings Loetrgiem!

I'm very sorry to hear that you've been experiencing this high ram usage issue. I'd like to suggest the following steps to see if they help:
- Try switching to DirectX 9 or DirectX 12 (If you are able to) by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers once more for your graphics card and sound drivers (The graphics drivers were last update 5/4/2022. Just to be sure, check if any updates are missing).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Seeing as the system has an on-board GPU, please ensure that the game us using RTX 3070 GPU and not the built in Radeon Graphics Processor.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA, AMD etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Install game on different drive. (If Steam version, make sure game and Steam are installed on same drive).
- Verify installation files (If playing on Steam).

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Could we also request for a full system report? You've sent us a partial report, but it would greatly help if we could have a full list. This can be generated by opening the launcher and going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display and then copy and paste all the details into a response here. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!