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  1. #1
    Player
    Solac's Avatar
    Join Date
    Jun 2015
    Posts
    2
    Character
    Shalelu Andosana
    World
    Moogle
    Main Class
    Dark Knight Lv 100

    Sudden System Freeze until restart of whole PC

    Hello

    i returned after a year break. The game worked fine on this system when a was last playing it in 2022. But now it works fine for a bit of time (like for 20 minutes or something like that) then when i open a menu the whole system starts to work really slow, every input has like 20 seconds delay. Even when the game is shut down this delay stays in windows until i restart the whole system.

    That problem only occurs ff14. Every other game i have dont have that problem.

    a small research in the internet reveals that i could be the borderless window setting... but i played with that in the past too and i really dislike to play in fullscreen (mainly because of the strange behaviour when you try to tab out of it to look something up in firefox).

    can anyone tell me what that is and what i need to change in the options too prevent it please?

    ---


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    FINAL FANTASY XIV ONLINE E:\FF14\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 2 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Pro 64-Bit-Version (6.2, Build 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700KF (20 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
    SYSTEM_BIOS 1.10
    SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
    SYSTEM_MEMORY 32627.867MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 34675.867MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 299.428GB SYSTEM_FREEDISC_SPACE 183.251GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1562.832GB SYSTEM_FREEDISC_SPACE 798.114GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 12100.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16313.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_677da8a9230cea15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_677da8a9230cea15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_677da8a9230cea15\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_677da8a9230cea15\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4601
    SYSTEM_GRAPHICS_DRIVER_DATE 10/26/2023 01:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND ED270U P (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {2C6B7964-9D6A-40D7-AE2F-82B890830525}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 1/19/2023 01:00:00
    SYSTEM_SOUND Lautsprecher (3- Logi USB Headset)
    SYSTEM_SOUND_DEVICE_ID {AA7D1636-B293-418C-BAF3-AB32BDB1FE9A}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.2506
    SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
    SYSTEM_SOUND_DRIVER_DATE 10/19/2023 01:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Maus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tastatur
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A7B68610-497D-11ED-8001444553540000}
    SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A7B6AD20-497D-11ED-8002444553540000}
    SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A7B6AD20-497D-11ED-8004444553540000}
    SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A7B6AD20-497D-11ED-8005444553540000}
    SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A7B6D430-497D-11ED-8006444553540000}
    SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X4 Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {D3F28740-0702-11EE-8001444553540000}
    SYSTEM_INPUT_NAME Logi USB Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    _SoftwareUpdateNotificationService_Window
    NVIDIA GeForce Overlay
    GeForce Experience
    Kaspersky*Password*Manager
    Technical Support - Neues Thema erstellen – Mozilla Firefox


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    AIDA64 Extreme v6.75
    Kaspersky Password Manager
    Kaspersky
    Kaspersky VPN
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2-Laufzeit
    Pulse Secure Setup Client Activex Control
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Windows Desktop Runtime - 5.0.17 (x86)
    Microsoft Windows Desktop Runtime - 5.0.17 (x86)
    Microsoft Windows Desktop Runtime - 6.0.10 (x86)
    Kaspersky Password Manager
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    MSI Center SDK
    AURA DRAM Component
    BrLogRx
    AURA lighting effect add-on
    Paragon Partition Manager™ 17 CE
    FINAL FANTASY XIV ONLINE
    Patriot Viper DRAM RGB
    ASUS Framework Service
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    ENE_External_Device_HAL
    Kingston AURA DRAM Component
    Microsoft .NET Host - 6.0.10 (x86)
    SoftwareUpdateNotification
    Microsoft Windows Desktop Runtime - 3.1.8 (x64)
    Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
    ASUS AURA Extension Card HAL
    AppLogLibSetup
    PHISON HAL
    Microsoft .NET Host - 5.0.17 (x86)
    Microsoft .NET Runtime - 5.0.17 (x86)
    Kaspersky
    OpenOffice 4.1.14
    Pulse Application Launcher
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2005 Redistributable
    Acer Display Widget
    WD P40 Game Drive
    Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
    EA app
    ASUS AURA VGA Component
    ENE RGB HAL
    BrLauncher
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
    Patriot Viper M2 SSD RGB
    NetworkRepairTool
    Microsoft .NET Runtime - 6.0.10 (x86)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Brother iPrint&Scan
    Microsoft Windows Desktop Runtime - 6.0.10 (x86)
    WD_BLACK D50
    ASUS Update Helper
    HttpToUsbBridge
    Microsoft GameInput
    Adobe Refresh Manager
    Microsoft .NET Host FX Resolver - 5.0.17 (x86)
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Spybot - Search & Destroy
    TUF GAMING H3 WIRELESS
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    ASUS AURA Headset Component
    Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
    ENE_MousePad_HAL
    Microsoft Windows Desktop Runtime - 6.0.11 (x64)
    Universal Holtek RGB DRAM
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    BrSupportTools
    StatusMonitor
    Brother iPrint&Scan
    WD_BLACK AN1500
    Intel(R) Chipset Device Software
    Microsoft .NET Host FX Resolver - 6.0.10 (x86)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    UsbRepairTool
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Brother Printer Driver
    Kaspersky VPN
    7-Zip 22.01 (x64)
    CCleaner
    CPUID CPU-Z MSI 1.97
    Guild Wars 2
    Mozilla Firefox (x64 de)
    Mozilla Maintenance Service
    Pulse Secure Setup Client 64-bit Activex Control
    Jagged Alliance 3
    Baldur's Gate 3
    Cyberpunk 2077
    Total War: WARHAMMER III
    Crusader Kings III
    ELDEN RING
    Forza Horizon 5
    Age of Wonders 4
    Backpack Hero
    Soulstone Survivors
    Vampire Survivors Soundtrack
    Europa Universalis IV
    RimWorld
    Victoria 3
    Risk of Rain 2
    TeamViewer
    Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
    WD_BLACK AN1500
    Core Temp 1.18
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Patriot Viper DRAM RGB
    Intel(R) Chipset Device Software
    ASUS AURA Extension Card HAL
    ENE_External_Device_HAL
    Paragon Partition Manager™ 17 CE
    ROG Live Service
    ENE_EHD_M2_HAL
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Logitech G HUB
    Microsoft .NET Host FX Resolver - 6.0.11 (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) LMS
    AURA DRAM Component
    ASUS AURA VGA Component
    Intel(R) Management Engine Driver
    Universal Holtek RGB DRAM
    Patriot Viper M2 SSD RGB
    Paradox Launcher v2
    Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
    Microsoft .NET Core Runtime - 3.1.8 (x64)
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Kingston AURA DRAM Component
    PHISON HAL
    ENE_MousePad_HAL
    Microsoft Windows Desktop Runtime - 6.0.11 (x64)
    ASUS AURA Headset Component
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Adobe Acrobat (64-bit)
    Microsoft Visual C++ 2005 Redistributable (x64)
    NVIDIA Grafiktreiber 546.01
    NVIDIA GeForce Experience 3.27.0.120
    NVIDIA Optimus Update 39.5.0.0
    NVIDIA PhysX-Systemsoftware 9.21.0713
    NVIDIA Update 39.5.0.0
    NVIDIA FrameView SDK 1.3.8513.32290073
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA HD-Audiotreiber 1.3.40.14
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.27.0.120
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.49.0.0
    Windows-PC-Integritätsprüfung
    Microsoft .NET Host - 6.0.11 (x64)
    WD_BLACK D50
    EA app
    Microsoft .NET Runtime - 6.0.11 (x64)
    AURA lighting effect add-on x64
    Microsoft Update Health Tools
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft .NET Core Host - 3.1.8 (x64)
    Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
    ENE RGB HAL
    WD P40 Game Drive
    ARMOURY CRATE Lite Service
    Microsoft Windows Desktop Runtime - 3.1.8 (x64)
    Dynamic Application Loader Host Interface Service


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Brother\SoftwareUpdateNotification\SoftwareUpdateNotificationService.exe 00006668
    C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe 00005F68
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.1\kpm_isolation.exe 000070DC
    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 23.1\plugin-nm-server-v2.exe 00001FE0
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00008798
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00006334
    C:\Program Files\LGHUB\lghub_agent.exe 000059D4
    C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00008730
    C:\Program Files\Mozilla Firefox\firefox.exe 00007C5C
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 000097AC
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00008B4C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00005D6C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23092.158.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 0000942C
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.29700.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000071FC
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.29700.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000059A0
    C:\WINDOWS\Explorer.EXE 00007468
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00007A64
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00007734
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000881C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00006308
    C:\WINDOWS\system32\DllHost.exe 0000946C
    C:\WINDOWS\system32\conhost.exe 00006D80
    C:\WINDOWS\system32\sihost.exe 00005E00
    C:\WINDOWS\system32\svchost.exe 0000762C
    C:\WINDOWS\system32\taskhostw.exe 00009420
    C:\WINDOWS\system32\wbem\unsecapp.exe 00008588
    C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_aadd853bf8841644\RtkAudUService64.exe 00008CF8
    C:\Windows\System32\RuntimeBroker.exe 00005C90
    C:\Windows\System32\SecurityHealthSystray.exe 000065CC
    C:\Windows\System32\SystemSettingsBroker.exe 00005DE8
    C:\Windows\System32\smartscreen.exe 00006790
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000914C
    E:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000079D8
    E:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00008A8C
    E:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00006BF0
    E:\Steam\steam.exe 00006AB4
    (0)

  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    861
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

    What Platform are you using? (Steam/Windows/Mac etc.)
    What type of connection are you using (wired/wireless)?
    Does this only happen to one character or all characters?
    Are there other programs being used when running FFXIV?
    Error code/message(s) received:

    All steps taken to resolve the issue:

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    Casti_EL's Avatar
    Join Date
    Nov 2020
    Location
    Gridania
    Posts
    189
    Character
    Casti Elensar
    World
    Gilgamesh
    Main Class
    Astrologian Lv 100
    Have you tried disabling the Nvidia Overlay? I've had issues with that on other games in the past.

    Also have you excluded the FF game directory (including the config stuff in Documents > My Games) from Antivirus?

    Based on described behaviour it sounds like something is gradually slowing down the game until it's unusable - usually stuff like overlays, antivirus, or memory issues.
    (0)
    Casti Elensar
    Gilgamesh (Aether)
    Validation <<ERROR>>

  4. #4
    Player
    Kirika-'s Avatar
    Join Date
    Nov 2017
    Posts
    553
    Character
    Kirika Yuumura
    World
    Faerie
    Main Class
    Bard Lv 100
    To add, FF14 doesn't really like to be ran from a drive that isn't the OS drive, and can cause it to crash/error in some cases.
    Try uninstalling the game and then reinstalling it onto the C drive and see if that helps.
    (0)
    Kirika Yuumura of the Noir

    The Soldats' Manor, home of the Noir and of Noir's Eorzean Natural History Museum and Aquarium
    Plot 7, Ward 22, Shirogane, Faerie

    Noir... It is the name of an ancient fate. Two maidens who govern death; the peace of the newly-born Noir hands protect.