Island Sanctuary rank 9 quest and Islekeep's Iron hatchet unavailable

[slarb9215]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 8:47 PM CST 20/11/2023
Frequency: always
World name: Midgardsormr
Character name: Olivia Phosphor@Midgardsormr
Retainer name: None
NPC name: Curious Courier
Monster name: None
Class/Level: BTN Level 90
Party or solo: solo
In-game time: 6:45 a.m.
Area and coordinates: Unnamed Island; x= 12.4, y= 28.7, z=0.4
Housing: None
Steps:
1. Reached rank 9 some time ago, at some point within the past 2 months reached rank 10
2. constructed all buildings and landmarks available (3 workshops, 2 granaries, 4 different landmarks)
3. No quest available from Curious Courier, Islekeep's Iron Hatchet not added to Sanctuary Crafting Log
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Wi-Fi (T-Mobile)
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
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SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
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SYSTEM_DIRECTX_VERSION DirectX 12
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_faac8d1bca70beae\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
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SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3636
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/18/2023 18:00:00
SYSTEM_SOUND Headset Earphone (JBL Quantum610 Wireless* Chat)
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SYSTEM_SOUND Speakers (JBL Quantum610 Wireless* Game)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/22/2023 18:00:00
SYSTEM_SOUND XG2402 SERIES (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C07D947A-7369-443E-ABBA-153930ECA81E}
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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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■ PS4 Specs

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[slarb9215]

i've just realized that one landmark i didn't check the logboard of to view the completion animation, so it didn't count as constructed

im very angry at myself right now

[Jeeqbit]

That's the usual reason. If you don't visit the buildings you constructed to view the cutscene of its completion, then no further quests appear. It's a common source of confusion that could be improved, such as by displaying the quest marker but making it red with a warning message on the quest to view any remaining cutscenes first.