Demolition Notice Never received in game or email

[Senceia]

I signed up for a Square Enix account back when I started FFXI and I've used it for both 11 and 14. I have been a loyal PAYING Customer since FFXI leading into FFXIV beta and 1.0. I even stuck it out through the hardships of rebranding FFXIV and I've never lapsed my payment (their free period doesn't count) and feel that should count for something. This is the 2nd time my house has been demoed since 1.0. I receive all billing notifications via email, but never have I received a demo notice. I just received a 6-month bill notice back around September 24th. I hope my long term loyalty as a paying customer helps with a positive outcome on this issue and this can be resolved and my house restored, I'd hate to think this is an omen saying to quit FFXIV and move on and find another hobby.

I don't even know if this will get to anyone and just get swept under the rug.


>Hello and thank you for contacting the Game Master team.

We understand that you may have encountered an error with receiving e-mail notifications for the auto-demolition of your housing, and you would like to submit a request to review this concern. We apologize for any disruption to your housing ownership that this may have caused you, and we thank you for taking the time to submit this request.

In order to continue with this review process, we would like to confirm whether or not the e-mail address registered to your account has been changed at any point within the last 45-days. If the e-mail address registered to the account has changed, we do recommend checking all e-mail folders to make sure that the notification e-mails were not received.

If the registered e-mail address has not been changed, or if the notification e-mails still cannot be found in any of your e-mail folders, please reply to this ticket to confirm this information, and we will make sure to submit your request for further review.

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at https://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

Thank you again for your report. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team

[LilimoLimomo]

Demolition Notice Never received in game or email

You can check whether your house is scheduled for demolition anytime in-game, as shown here: https://na.finalfantasyxiv.com/lodes...dc7f8fbefe7955

In regards to your email notice, did you check your email filters, including spam folders? That would be my best guess.

[Yarxideyn]

Greetings Adventurer!

We understand the frustration this matter may cause. Unfortunately, we are unable to assist with this type of issue via the technical support forums and is best handled by a Game Master in-game. We would suggest that you contact a Game Master using the /supportdesk command or reply to their message. If you have not received the email regarding this demolition and the email has not been changed, they would be able to assist further.

Due to the nature of the issue, this thread will be moved to ‘Separate Support Required’.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.