We are pleased to announce that the Square Enix Account Management System issues listed below have been resolved.

We apologize for any inconvenience caused, and thank you for your understanding.

[Date & Time]
Nov. 5, 2023 9:00 p.m. to 9:58 p.m. (PST)
Nov. 6, 2023 5:00 to 05:58 (GMT)
Nov. 6, 2023 16:00 to 15:58 (AEDT)

[Details]
Customers who are using the Software Authenticator were unable to login into the services below.
• FINAL FANTASY XIV
• Lodestone
• FINAL FANTASY XIV Companion App
• FINAL FANTASY XIV Forum

*Customer who are using the “Square Enix Security Token (Key Ring Type)” and “Square Enix Software Token” were not affected by this issue.

[Cause]
Server Issue

[Affected Services]
FINAL FANTASY XIV
Lodestone
FINAL FANTASY XIV Companion App
FINAL FANTASY XIV Forum