We are pleased to announce that the Square Enix Account Management System issues listed below have been resolved.

We apologize for any inconvenience caused, and thank you for your understanding.

[Date & Time]
Nov. 4, 2023 11:00 p.m. to Nov. 5, 2023 2:32 a.m. (PST)
Nov. 5, 2023 7:00 to 10:32 (GMT)
Nov. 5, 2023 18:00 to 21:32 (AEDT)

[Details]
○FINAL FANTASY XIV
・May have been unable to login upon newly playing for the first time.
・On the PlayStation®5/PlayStation®4 versions, may not have been able to login to Expansion Packs purchased on the PlayStation™Store. In addition, data for the purchased Expansion Pack may not have reflected to the game.
・May not have been possible to Create a Free Trial Account on the Free Trial website.

○Mog Station
・May have been unavailable.

○Online Store
・Certain payment transactions and features may have been unavailable.

○Square Enix Account Management System
・May have been unavailable.

[Cause]
System Issue

[Affected Services]
FINAL FANTASY XIV
Mog Station
Online Store
FINAL FANTASY XIV Companion App
Square Enix Account Management System