Cancellation, Retainer and Inventory Problems??

[Baudle]

Greetings Serah_Leonheart,

I am sorry to hear that you are encountering these difficulties. First and foremost, I recommend you contact our Support Center for questions regarding the billing. You can contact them here.

As for your retainer and gil issues, I would ask you to fill out the following information:

ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Level:
Area and Coordinates:
NPC Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

These details will help us to diagnose this issue and perform a full investigation. Thank you, again, for your time, Serah_Leonheart.

~Baudle

[Serah_Leonheart]

ISP: Comcast
Type of Internet Connection: Wireless
Internet Connection Speed: 21.51 Mbps download speed and 3.45 Mbps upload speed
Date & Time: July 4, 2012 11am CST
Frequency: just this once
Character Name: Serah Leonheart
Race: Miqote
World: Excalibur
Class/Level: Conjurer 29
Area and Coordinates: Uldah Market Wards
NPC Name: N/A
In-Game Time: not quite sure
Steps:
1. SE emailed the day before that they would start billing
2. Next day tried to log on and it said account was cancelled
3. Put credit card info for new billing
4. Logged on and tried to find retainers in Battlecraft and Crystaliers Row
5. Looked several times and couldn’t find them
6. Went to Fieldcraft Row and tried to summon both retainers and still said they were in both of the Rows from step 4
7. Checked the other Rows one more time and weren’t there
8. Going to fronds and logging out and on didn’t help
9. Went back to Fieldcraft Row and summoned retainers
10. Expected to have 200k or so gil in one retainer and had 0 and the items that I had put in the night before were all gone and I had no money to show for them (first time had checked retainer since put items in)