Greetings Serah_Leonheart,

I am sorry to hear that you are encountering these difficulties. First and foremost, I recommend you contact our Support Center for questions regarding the billing. You can contact them here.

As for your retainer and gil issues, I would ask you to fill out the following information:

ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Level:
Area and Coordinates:
NPC Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

These details will help us to diagnose this issue and perform a full investigation. Thank you, again, for your time, Serah_Leonheart.

~Baudle