Hotbar reset

[Tokobot]

When I loged into the game today my hotbars was reset. I use a controller and the hotbar #8 was still there but it's the pre-set that is there by default. There are also skills on hotbars #2 and #3 but those look pre-set too.
If I switch to another job, it's the same thing.
No other settings seems to be effected like the UI or sound.

Date & Time: 2023-10-28 around 13:30
Frequency: N/A
World name: Twintania
Character name: Meatrix Tokobot
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps: N/A
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*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

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Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: N/A
- Internet Explorer Version: N/A

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: N/A

Model Number of the PlayStation®Vita You Are Using
- Model Number: N/A

Information About the Peripherals You Are Using
-Type: N/A
-Maker: N/A
-Model Number: N/A

[Jeeqbit]

It is unclear if you play on a PC or not from the information you provided, but you put N/A for everything else.

Note that if you start playing on a brand new PC or a brand new character, you lose your hotbar settings. You also lose them if you switch classes or equip/unquip your Soul Crystal. In very rare cases, they could become corrupted and reset when the game crashes.

There are ways to backup the hotbar settings. The easiest way is to logout to the character selection screen, click the little button next to your character and click to backup the character settings. Note that this is different from clicking the backup button above the character list, which only backs up system settings that apply to all characters, such as graphics and ground settings and shared macros. You can use the same process to retrieve the settings if you previously saved them, so that you can retrieve them on a new device.

[Tokobot]

PC, I'm not on a new PC. Everything was fine yesterday but today it was not.

I tried what you suggested but it was so long I backed it up on the servers that the backup is not there anymore.

[Jeeqbit]

I tried what you suggested but it was so long I backed it up on the servers that the backup is not there anymore.

It seems odd that it wouldn't be there, unless it's because of it having been a new feature in testing. As I said previously, the system settings and character settings are separate: one is done by clicking on the character and the other is above the character list.

If you have any backups of your computer or game files elsewhere, the files are normally located in the Document\My Games in the game's folder (system settings) and the CHAR folder inside that (character settings such as hotbars).

[Kirika-]

Also, this can be a result of Microsoft One Drive syncing and/or then Disk Cleanup settings deleting the local copy of your document folder(s) for "reasons".
This can happen more often if "Sync Your Settings" usage is enable on the PC, so that another Windows computer with your Use account on it/them will send or receive the contents of the User folder (of which is the parent folder containing Document and done to the game settings) which can result in "different" game settings getting mixed up.