DX11 Error 11000002 AMD 7900XTX

[Pineapper]

Hello all,

I have been encountering the DX11 error mentioned in the title while playing FFXIV. After reading through other threads, I have tried the following:

• Toggled off GPU acceleration in Discord
• Closed Discord, iCUE, Sonar, GG, entirely
• Updated all GPU drivers
• Changed power plan to high performance and mitigated any restrictions that could cause power issues
• Ensured that FFXIV is the only open non-critical Windows app
• Reinstalled FFXIV & GPU drivers

Despite all of this, I am still encountering the issue. Even when just sitting in a private estate, not moving at all, the game will randomly crash.

When I look at the event viewer app and sys logs, I don't see anything other than the AMD driver crash. Sometimes, if I have iCUE running, it will take iCUE offline and produce an Event Viewer iCUE app crash, but I have eliminated iCUE as the root cause by uninstalling it and then running the game (which still crashes).

The system report from FFXIV is below:

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 4802
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 130984.992MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 139176.992MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.739GB SYSTEM_FREEDISC_SPACE 832.782GB
SYSTEM_STORAGE M:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_STORAGE N:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 419.184GB SYSTEM_FREEDISC_SPACE 419.077GB
SYSTEM_STORAGE O:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 880.431GB SYSTEM_FREEDISC_SPACE 605.955GB
SYSTEM_STORAGE P:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1667.703GB SYSTEM_FREEDISC_SPACE 1197.757GB
SYSTEM_STORAGE T:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 419.184GB SYSTEM_FREEDISC_SPACE 130.402GB
SYSTEM_STORAGE W:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 7900 XTX
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x744C)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 24514.664 MB
SYSTEM_GRAPHICS_SHARED_VRAM 65492.496 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.22011.4008
SYSTEM_GRAPHICS_DRIVER_DATE 9/20/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 7900 XTX
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x744C)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 24514.664 MB
SYSTEM_GRAPHICS_SHARED_VRAM 65492.496 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.22011.4008
SYSTEM_GRAPHICS_DRIVER_DATE 9/20/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - DELL S3422DWG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F08B96D5-EA2A-4FFE-AACA-F8F671BA4F10}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2023 19:00:00
SYSTEM_SOUND 2 - DELL U3417W (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {27AB82C1-D33C-4133-B485-61A12BF29C65}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2023 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B5B2955F-3D9D-4FAB-93F7-EE3F740A5197}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.608
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2022 19:00:00
SYSTEM_SOUND Headphones (Arctis Nova Pro Wireless)
SYSTEM_SOUND_DEVICE_ID {7558E6B2-3E1F-433A-A963-B990F9C947AC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1992
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Aux (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {AC71EF9F-DD70-4559-95DB-BF229D6D2344}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Chat (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {A62A9488-1304-47F9-8570-AFAFB4D6FBFA}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {2FAD063B-E367-486C-BAD9-6B878E29DDA5}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Media (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {02CB2643-E8D3-4D0A-AB79-AF436F6107A3}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Microphone (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {908E3788-0027-4F24-BDCE-35E31E443046}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4B120-18E2-11EE-8001444553540000}
SYSTEM_INPUT_NAME CP1500PFCLCDa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4D830-18E2-11EE-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4D830-18E2-11EE-8004444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4FF40-18E2-11EE-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4B120-18E2-11EE-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B54D60-18E2-11EE-8007444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE COMMANDER Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397CE670-34F6-11EE-8001444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B57470-18E2-11EE-800A444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B59B80-18E2-11EE-800C444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B5C290-18E2-11EE-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B5C290-18E2-11EE-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397D0D80-34F6-11EE-8002444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B5E9A0-18E2-11EE-800F444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B610B0-18E2-11EE-8011444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B610B0-18E2-11EE-8012444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE COMMANDER Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B637C0-18E2-11EE-8013444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397D0D80-34F6-11EE-8003444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0

Any help would be greatly appreciated.

Thank you,