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Thread: error 601 / 401

  1. #1
    Player
    wigleht's Avatar
    Join Date
    Jan 2022
    Posts
    7
    Character
    Freu'lae Ux
    World
    Louisoix
    Main Class
    Dark Knight Lv 90

    error 601 / 401

    yay its back again
    where do u buy eu game time cards se store didnt work either
    (0)

  2. #2
    Player
    Final-Fantasy's Avatar
    Join Date
    Dec 2011
    Posts
    587
    Character
    Katharine Kusakari
    World
    Golem
    Main Class
    Warrior Lv 100
    Official EU store:

    https://eu.store.square-enix-games.c...card---digital

    Note that, you cannot use these Time Cards if:
    You have the Entry level Subscription set, you must let it expire and select Standard to be able to use the code (this might be your issue).
    Check you have selected Standard and not Entry level Subscription.

    You can only use a Time Card that matches your SE account region, make sure yours is Euro region.
    (2)

  3. #3
    Moderator Yarxideyn's Avatar
    Join Date
    Aug 2022
    Posts
    182
    Greetings Adventurer!

    We apologize for the inconvenience as the issue you are describing would not be able to be handled by the technical support forums. The issue would best be handled by the European Square Enix Support Center as the account in question appears to be part of that region. Please contact their support team by creating a support ticket at https://support.eu.square-enix.com

    This thread will be moved to "Separate Support Required".

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)