Suggestion for Game Improvement - Vendor Return Policy

[Atachie]

Dear SE Team,

I would like to offer a suggestion for a much-needed enhancement in the game that could greatly benefit both new and veteran players. The current single-use item recovery policy appears to be outdated and could be improved by implementing a more player-friendly approach.

Here's my proposal:

Issue: The existing single-use item recovery policy is problematic for long-time players who may encounter multiple situations where they purchase the wrong item due to an honest mistake. This limitation can lead to player frustration and unnecessary support interactions.

Suggestion: Introduce a new policy where players can sell items back to a vendor for a full refund within a specified time limit, such as 24 hours after the purchase. This change would streamline the process and reduce the need for players to contact support for item recovery.

Reasoning: This adjustment would create a more player-friendly environment, acknowledging that everyone can make mistakes. Having a 24-hour window to return items purchased from vendors, regardless of the currency used, would reduce the burden on both players and support staff. While I understand the complexity of implementing such a change, it would be a valuable quality-of-life improvement for the game.

Benefits:

Player Satisfaction: Players would appreciate this change as it reflects a more understanding and supportive approach.

Reduced Support Load: Fewer support tickets related to item recovery would free up support staff to focus on other player inquiries and issues.

Enhanced Game Experience: This alteration would positively impact the overall player experience, making the game more enjoyable and accessible.

I've been a loyal player of this game for many years, and I believe that a single mistake shouldn't result in an irreversible penalty, especially when the game itself can be complex. I hope you consider this suggestion as a step towards a more player-centric and user-friendly gaming environment.

Thank you for your time and consideration.

[Brightamethyst]

24 hours seems like a really long time for such a feature. If the goal is simply meant to be an "oh crap, I accidentally bought maiming instead of fending" then your window only needs to be an hour or two at most.

I think the biggest issue here is that to make this work they'd need a way to make equipment ineligible for a refund once used. Otherwise you run into the issue of people using vendors as gear libraries. "I'm usually DPS but we're short a healer today so I'll buy some healing gear and just return it after the raid", etc.

[Toutatis]

Not against the idea as pretty much everyone made that mistake at some point but definitely not 24h. 15 mins max. Even 5 would be enough.

[Atachie]

I mean correct, but it does not hurt anything giving people time to see a mistake better to have more time than buy something jump in a raid and get out and realize you messed up yeah?

[AmiableApkallu]

It's been a while, but as I recall, when you sell an item to a vendor for gil, it goes into a Buyback tab, where you can buy it back so long as you haven't left the area.

All we need is something similar for returning an item to the vendor, with the added caveat that you can't return an item if it's become bound to you or if you've otherwise "used" it.

[Ambereldus]

I agree, particularly with the exclusion if bound/used. A little leeway to self-correct a mistake would be a really nice addition.