Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately, the issue you are describing does not appear to be a technical issue. I will go ahead and move this thread to “General Discussion" instead. As previously mentioned, unfortunately the promotion was only available for the Japan region for Japanese SQUARE ENIX Accounts.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!