DX11 Error 11000002 AMD 7900XTX

[Pineapper]

Hello all,

I have been encountering the DX11 error mentioned in the title while playing FFXIV. After reading through other threads, I have tried the following:

• Toggled off GPU acceleration in Discord
• Closed Discord, iCUE, Sonar, GG, entirely
• Updated all GPU drivers
• Changed power plan to high performance and mitigated any restrictions that could cause power issues
• Ensured that FFXIV is the only open non-critical Windows app
• Reinstalled FFXIV & GPU drivers

Despite all of this, I am still encountering the issue. Even when just sitting in a private estate, not moving at all, the game will randomly crash.

When I look at the event viewer app and sys logs, I don't see anything other than the AMD driver crash. Sometimes, if I have iCUE running, it will take iCUE offline and produce an Event Viewer iCUE app crash, but I have eliminated iCUE as the root cause by uninstalling it and then running the game (which still crashes).

The system report from FFXIV is below:

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 4802
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 130984.992MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 139176.992MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.739GB SYSTEM_FREEDISC_SPACE 832.782GB
SYSTEM_STORAGE M:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_STORAGE N:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 419.184GB SYSTEM_FREEDISC_SPACE 419.077GB
SYSTEM_STORAGE O:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 880.431GB SYSTEM_FREEDISC_SPACE 605.955GB
SYSTEM_STORAGE P:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1667.703GB SYSTEM_FREEDISC_SPACE 1197.757GB
SYSTEM_STORAGE T:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 419.184GB SYSTEM_FREEDISC_SPACE 130.402GB
SYSTEM_STORAGE W:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 9843.025GB SYSTEM_FREEDISC_SPACE 6991.055GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 7900 XTX
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x744C)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 24514.664 MB
SYSTEM_GRAPHICS_SHARED_VRAM 65492.496 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.22011.4008
SYSTEM_GRAPHICS_DRIVER_DATE 9/20/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 7900 XTX
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x744C)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 24514.664 MB
SYSTEM_GRAPHICS_SHARED_VRAM 65492.496 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.22011.4008
SYSTEM_GRAPHICS_DRIVER_DATE 9/20/2023 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - DELL S3422DWG (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {F08B96D5-EA2A-4FFE-AACA-F8F671BA4F10}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2023 19:00:00
SYSTEM_SOUND 2 - DELL U3417W (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {27AB82C1-D33C-4133-B485-61A12BF29C65}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.30
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2023 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B5B2955F-3D9D-4FAB-93F7-EE3F740A5197}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.608
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/26/2022 19:00:00
SYSTEM_SOUND Headphones (Arctis Nova Pro Wireless)
SYSTEM_SOUND_DEVICE_ID {7558E6B2-3E1F-433A-A963-B990F9C947AC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1992
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Aux (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {AC71EF9F-DD70-4559-95DB-BF229D6D2344}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Chat (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {A62A9488-1304-47F9-8570-AFAFB4D6FBFA}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Gaming (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {2FAD063B-E367-486C-BAD9-6B878E29DDA5}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Media (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {02CB2643-E8D3-4D0A-AB79-AF436F6107A3}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_SOUND SteelSeries Sonar - Microphone (SteelSeries Sonar Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {908E3788-0027-4F24-BDCE-35E31E443046}
SYSTEM_SOUND_DEVICE_NAME SteelSeries-Sonar-VAD.sys
SYSTEM_SOUND_DRIVER_VERSION 5.54.34.69
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/13/2023 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4B120-18E2-11EE-8001444553540000}
SYSTEM_INPUT_NAME CP1500PFCLCDa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4D830-18E2-11EE-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4D830-18E2-11EE-8004444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4FF40-18E2-11EE-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B4B120-18E2-11EE-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B54D60-18E2-11EE-8007444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE COMMANDER Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397CE670-34F6-11EE-8001444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B57470-18E2-11EE-800A444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B59B80-18E2-11EE-800C444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B5C290-18E2-11EE-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B5C290-18E2-11EE-800E444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397D0D80-34F6-11EE-8002444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B5E9A0-18E2-11EE-800F444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B610B0-18E2-11EE-8011444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 5
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B610B0-18E2-11EE-8012444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE COMMANDER Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {89B637C0-18E2-11EE-8013444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {397D0D80-34F6-11EE-8003444553540000}
SYSTEM_INPUT_NAME Arctis Nova Pro Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0

Any help would be greatly appreciated.

Thank you,

[Remolia]

Can be everything actually, I got DX 11 errors coz of my faulty Cpu (Ryzen 5800X), that can't run on stock parameters with current motherboad, had to detect faulty Cores with CoreCycler program, and add extra Positive values on CurveOptimizer (+7 on one core and +1 on other in my case).
Other time it was my bad Memory overclock, I forgot to change voltage from 1.35v to 1.37v when was playing with SubTimings. Other time I just inserted Memory sticks in the wrong slots (A1 and B1 instead of A2 and B2)

You can also try to lower maximum GPU clock in overlocking, as a test. or maybe PSU playing something.

[Larirawiel]

Hello,

yes, this error can have many reasons: overclocking, undervolting, faulty memory, faulty motheboard, faulty CPU, mixing wrong memory modules etc. Hard to say, what it is. :/

As a first step, i would reset the BIOS to factory defaults. Maybe it will already help.


Cheers