i2501 error

[-kadaj-]

I've been trying to buy crysta for over a week and i keep getting the infamous i2501 error, no matter what payment method i use.

I tried everything possible, like waiting a few days, changing browsers, clear cache, etc etc... i never used a proxy or a VPN to begin with and i was even able to renew my sub before this error popped up.
I'm not really sure what else i could do, i sent a ticket (actually a livechat and email) to support but the issue still persists.
is there anything that can be done to fix it?

[Katish]

Hello,

Have you tried a fresh browser installation? This may or may not work.

[-kadaj-]

I actually haven't on my laptop
I tried to use edge and a few different browsers with wifi and data on mobile.
I'll try to install firefox and see if it works

[-kadaj-]

Update, my issue is solved
I called support and a few days later i was able to get everything sorted ^^

[Yarxideyn]

Greetings Adventurer!

Glad to hear that the issue is resolved. If you have any new issues or concerns. feel free to create a new forum topic for additional assistance.

This thread will be moved to "Support Center Resolved".

Thank you for contacting the Final Fantasy XIV Technical Support Forums.