FFXIV Crashing randomly and freezing in populate areas (kernel32.dll error message)

[Nekoosu]

Hi, I've been getting this kind of errors far too often recently, basically makes the game unplayable. Crashes are not restricted to populated areas, same thing happens in duties and less populated areas. The game first freezes then pops up the error message. Sometimes it doesn't even pop up the message.


An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2023-09-28 13:24
ffxiv_dx11.exe+1687CA0
ffxiv_dx11.exe+15FD559
ffxiv_dx11.exe+4BD3DC
ffxiv_dx11.exe+1C0302
ffxiv_dx11.exe +16CE1A9
KERNEL32.DLL+17344
ntdll.dll+52661


An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2023-09-28 13:24
ffxiv.exe+1281D23
ffxiv.exe +197BBB
ffxiv.exe +197301
ffxiv.exe +192B3F
ffxiv.exe +12B9F55
KERNEL32.DLL+1FCC9
ntdll.dll+67B1E
ntdll.dll+67AEE

Sometimes it even pops up 6 errors at the same time. My main character is currently stuck in Limsa and can't move due to those crashes. Send help.

also here are my specs from the system info from the launcher

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bitowy (6.2, kompilacja 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A.90
SYSTEM_LANGUAGE polski (Ustawienia regionalne: polski)
SYSTEM_MEMORY 8143.164MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21967.164MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.394GB SYSTEM_FREEDISC_SPACE 95.616GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 38.987GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8170.988 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.582 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0385558.inf_amd64_a02c8b890e9f278a\B385477\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0385558.inf_amd64_a02c8b890e9f278a\B385477\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0385558.inf_amd64_a02c8b890e9f278a\B385477\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0385558.inf_amd64_a02c8b890e9f278a\B385477\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.12044.0003
SYSTEM_GRAPHICS_DRIVER_DATE 10/25/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Angielski
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND CABLE Input (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID {4FEF3A64-6667-41D1-A4C1-750067CE8956}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.3.5
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 9/2/2014 02:00:00
SYSTEM_SOUND Głośniki (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3E4EDF6B-0DFF-4896-943F-348ED0B4837A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE Angielski
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mysz
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Klawiatura
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B967570-E20C-11ED-8001444553540000}
SYSTEM_INPUT_NAME usb keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B96EAA0-E20C-11ED-8002444553540000}
SYSTEM_INPUT_NAME usb keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). It appears that your GPU driver was last updated on [10/25/2022], at this time there should be an updated version.
- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and steam)
- Verify installation files (Steam)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.

Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default)

Delete locally saved content ('Documents' > 'My Games' folder)
When the game is running, open the task manager, click the ‘Details Tab” Find the game and right click it. Select ‘Set Priority’ options to “High”

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Larirawiel]

The GPU driver is older. You can download here the newest one:
https://www.amd.com/en/support/graph.../radeon-rx-580

If it does not help then it will be difficult to track this error down, unfortunately. It can be literary everything.


Cheers