Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

As Final-Fantasy had previously implied, the (-24202) error is a technical error that occurs because temporary files or extensions/add-ons your browser uses interferes with the actions taken by the Account Management site. This can usually be solved by changing web browsers or by deleting cookies on your default browser. Microsoft Edge and Mozilla Firefox generally have less issues with the Account Management site. When attempting the action multiple times, please make sure to log out of the account from previous attempts. With this particular issue, if available many have had success trying again using the PlayStation Internet browser.

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