The "former MMO player" Yoshi P wishes to appeal to young players.
At first you'd think they're trying to entice traditional FF players, but Duty Support is hardly the main problem of the game.
Second Life crowd? Let's be honest, that's accidental, JP doesn't have a huge ERP scene to sustain the game there.
With recent interviews it's now clear who exactly they're trying to cater to - and ruin the game in the process. Young gamers. A nebulous, ill-defined player segment that they don't themselves understand. They're bringing up examples like Fortnite. Square Enix thinks FF14, along with the rest of their product line, should evolve to chase these young players. Which is why we have things like FF7: Battle Royale edition.
Give up now, CBU3. No 14 year old is going to play a tab targeting MMO with a 2.5s GCD that makes you read hundreds of hours of dialogue.
You know what they said about turn based RPGs? The market is dead, no one is going to play it anymore. Sure, young people might not play turn based RPGs, but surprise, if you make a good RPG, people flock to it. You get critically praised.
Maybe FF14 should start trying to be the best MMO it can be instead of chasing clouds.