The Lochs Crash to Windows

[Thurs_Games]

Hi there! Every time I attempt to enter The Lochs area, the game crashes to windows. I can enter any other area just fine, but the Lochs crashes. When I attempt to log back into the character that's attempting to travel to the Lochs, the game crashes. When I move my character to a different area (by travelling to a different server and loading into Limsa Limosa), it runs just fine again.

Appears to be the same issue as:
https://forum.square-enix.com/ffxiv/threads/418811

I have tried:
Changing the Display settings between Bordered and Windowed
Lowering the graphics
Updating all of my drivers
Updating Windows
Uninstalling FFXIV, deleting local files, reinstalling
I spent hours with customer service and they ran out of ideas, told me to come here.

Thanks!




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\FJCruise\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz (12 CPUs), ~4.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/01/21 10:01:21 Ver: V1.00
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 65431.215MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.705GB SYSTEM_FREEDISC_SPACE 193.367GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16331.607 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16331.607 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll
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SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16331.607 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_8c8de08a85de4474\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3734
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SYSTEM_INPUT_NAME Yeti Stereo Microphone
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SYSTEM_INPUT {82963DF0-C48C-11E8-8005444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47362E90-3202-11ED-8003444553540000}
SYSTEM_INPUT_NAME Fnatic Gear miniSTREAK
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {26DFC980-0676-11EB-8001444553540000}
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SYSTEM_INPUT {26E065C0-0676-11EB-8002444553540000}
SYSTEM_INPUT_NAME 2.4G INPUT DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME 2.4G INPUT DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Google Chrome
FFXIVLauncher
Steam
NVIDIA GeForce Overlay
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Build Tools 2019
Audacity 2.3.2
BYOND
Cisco Connect
EaseUS Todo Backup Home 13.0
Foxit Reader
Google Chrome
Hamster ZIP Archiver 4.0.0.70
LAME v3.99.3 (for Windows)
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Microsoft Office Professional Plus 2010
OpenAL
OpenRPG
Portforward Static IP Address 1.0.47
Product Portal
RX 7 Elements
Scrivener Update
sfdx-cli
Steam
Tablet Driver V7.0
VLC media player
AMD Catalyst Control Center
X-Mouse Button Control 2.19.2
Universal CRT Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
vs_FileTracker_Singleton
Microsoft Windows Desktop Runtime - 6.0.22 (x64)
Catalyst Control Center - Branding
Catalyst Control Center InstallProxy
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CLIP STUDIO PAINT 1.10.13
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft GameInput
AMD Catalyst Control Center
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Python Launcher
Python 2.6.2
Java 8 Update 211
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Free Cam 8
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Debug Runtime - 14.29.30139
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Microsoft Visual Studio Setup WMI Provider
CLIP STUDIO 1.10.13
Java Auto Updater
Python 3.3.0
Realtek HDMI Audio Driver for ATI
Microsoft Visual Studio Setup Configuration
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Localization All
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Office Professional Plus 2010
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Definition Update for Microsoft Office 2010 (KB3115475) 32-Bit Edition
Microsoft Office Access MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Excel MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office PowerPoint MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Publisher MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Outlook MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Word MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Proof (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Proof (French) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Proof (Spanish) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Proofing (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office InfoPath MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Shared MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office OneNote MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Groove MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Shared Setup Metadata MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Microsoft Office Access Setup Metadata MUI (English) 2010
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
HP Update
Microsoft Office Outlook Connector
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
HP Officejet Pro 8620 Help
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
FFmpeg (Windows) for Audacity version 2.2.2
Foxit PhantomPDF Standard
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
WD Drive Utilities
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
I.R.I.S. OCR
Hindenburg Journalist
WD Drive Utilities
Microsoft XNA Framework Redistributable 4.0 Refresh
Etron USB3.0 Host Controller
CBR Reader
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) Control Center
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel(R) SDK for OpenCL - CPU Only Runtime Package
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2017 8.33.30.0)
Driver Easy 5.6.11
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
RimWorld
FINAL FANTASY XIV Online
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Canon MX320 series MP Drivers
Python 3.11.4 Development Libraries (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Microsoft .NET Framework 4.5.2
Microsoft Update Health Tools
Eclipse Temurin JDK with Hotspot 17.0.7+7 (x64)
Malwarebytes version 4.6.2.281
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
UninstallTabletDeviceDriver
DB Browser for SQLite
Python 3.11.4 Test Suite (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Huion Tablet v14.8.137.1273
AMD Catalyst Install Manager
Paradox Launcher v2
Windows PC Health Check
Microsoft Windows Desktop Runtime - 6.0.22 (x64)
Bonjour
Microsoft Visual Studio Installer
Python 3.11.4 Add to Path (64-bit)
Python 3.11.4 Standard Library (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft .NET Runtime - 6.0.22 (x64)
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Python 3.11.4 Utility Scripts (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Product Improvement Study for HP Officejet Pro 8620
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Python 3.11.4 Tcl/Tk Support (64-bit)
Microsoft .NET Host - 6.0.22 (x64)
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.29.30139
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Officejet Pro 8620 Basic Device Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
NVIDIA Graphics Driver 536.99
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Intel(R) Chipset Device Software
Bluetooth Stack for Windows by Toshiba
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Python 3.11.4 pip Bootstrap (64-bit)
Python 3.11.4 Executables (64-bit)
Microsoft .NET Host FX Resolver - 6.0.22 (x64)
Lightworks
Node.js
Python 3.11.4 Documentation (64-bit)
Python 3.11.4 Core Interpreter (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Huion Tablet\Huion Tablet.exe 000029F0
C:\Huion Tablet\x64\TabletDriverCore.exe 00002680
C:\Program Files (x86)\EaseUS\Todo Backup\bin\TrayProcess.exe 0000265C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000E74
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00002D38
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001394
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004AE0
C:\Program Files (x86)\Steam\Steam.exe 00002D4C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000004FC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000CA4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002674
C:\Program Files (x86)\Western Digital\WD Utilities\WDDriveUtilitiesHelper.exe 000025D8
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe 00001E38
C:\Program Files\Highresolution Enterprises\X-Mouse Button Control\XMouseButtonControl.exe 00001440
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000090C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000233C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000D28
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.7272.0_x64__8wekyb3d8bbwe\GameBar.exe 00002B8C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.7272.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001BAC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23072.153.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000015AC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003D4C
C:\WINDOWS\Explorer.EXE 00002AE0
C:\WINDOWS\System32\svchost.exe 00004774
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000040B8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003DE8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00000594
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000054C
C:\WINDOWS\system32\DllHost.exe 00000F48
C:\WINDOWS\system32\SearchFilterHost.exe 000027AC
C:\WINDOWS\system32\conhost.exe 0000217C
C:\WINDOWS\system32\ctfmon.exe 00003528
C:\WINDOWS\system32\sihost.exe 0000464C
C:\WINDOWS\system32\svchost.exe 00002D20
C:\WINDOWS\system32\taskhostw.exe 00003798
C:\Windows\SysWOW64\CtHelper.exe 00004598
C:\Windows\System32\CompPkgSrv.exe 0000076C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_cd3d6bbb4022d961\RtkAudUService64.exe 00002C1C
C:\Windows\System32\RuntimeBroker.exe 00001BE0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000618

[Katish]

Hello,

There could be a plethora of things but when comparing the post you listed as having the same issue with this one (not sure if the user was able to fix the issue), you both use the anti-virus Malwarebytes. I have my doubts if this will fix it, but maybe try adding FFXIV as an exception in said software.

[Thurs_Games]

Hello,

There could be a plethora of things but when comparing the post you listed as having the same issue with this one (not sure if the user was able to fix the issue), you both use the anti-virus Malwarebytes. I have my doubts if this will fix it, but maybe try adding FFXIV as an exception in said software.

Gave it a shot, no dice

[Katish]

Gave it a shot, no dice

Hello,

Sorry it did not work but I had my qualms if it would. We can go down some possibilities in trying to fix it.

1. Try enabling Directx9 via launcher settings, if this fixes it could be a faulty dx install from windows or something interfering with it such as other software. (Oc software or overlays do this sometimes)
2. Try using dxvk off github it translates dx into vulkan. It might be useful for solving or help solving this issue, because it'll throw its own error if it detects something else.
3. Make sure no hardware components are overheating when trying to enter said zones. As it could be thermalthrottle crashes. (Unlikely but you never know)

In a command prompt:
4. Chkdsk /f /r for any disk related errors.
5.
DISM /Online /Cleanup-Image /CheckHealth to see if repairable then:

DISM /Online /Cleanup-Image /ScanHealth for any windows image related errors.
6. Under documents, under ffxiv delete the boot configuration file with everything closed, then relaunch the launcher to see if anything was accidentally turned on. This will just reinstall the boot file with default values.
7. Locate ffxiv executable in its installation folder. Right click, properties, compatability, disable fullscreen optimizations. (Some individuals have had this work.)

Optional for powershell:
Basically DISM: Repair-WindowsImage
With parameters -ScanHealth -CheckHealth -RestoreHealth

If these suggestions don't work we can visit more possible fixes. Also you might need to elevate the command prompt window for the listed command prompt commands, to do so search cmd or command prompt right click (or left click depending how your mouse settings are) and run as administrator.

[Thurs_Games]

Hello,

Sorry it did not work but I had my qualms if it would. We can go down some possibilities in trying to fix it.

1. Try enabling Directx9 via launcher settings, if this fixes it could be a faulty dx install from windows or something interfering with it such as other software. (Oc software or overlays do this sometimes)
2. Try using dxvk off github it translates dx into vulkan. It might be useful for solving or help solving this issue, because it'll throw its own error if it detects something else.
3. Make sure no hardware components are overheating when trying to enter said zones. As it could be thermalthrottle crashes. (Unlikely but you never know)

In a command prompt:
4. Chkdsk /f /r for any disk related errors.
5.
DISM /Online /Cleanup-Image /CheckHealth to see if repairable then:

DISM /Online /Cleanup-Image /ScanHealth for any windows image related errors.
6. Under documents, under ffxiv delete the boot configuration file with everything closed, then relaunch the launcher to see if anything was accidentally turned on. This will just reinstall the boot file with default values.
7. Locate ffxiv executable in its installation folder. Right click, properties, compatability, disable fullscreen optimizations. (Some individuals have had this work.)

Optional for powershell:
Basically DISM: Repair-WindowsImage
With parameters -ScanHealth -CheckHealth -RestoreHealth

If these suggestions don't work we can visit more possible fixes. Also you might need to elevate the command prompt window for the listed command prompt commands, to do so search cmd or command prompt right click (or left click depending how your mouse settings are) and run as administrator.

I tried the DirectX9 approach (forgot to put in my top message, will Edit)

Nothing is overheating thankfully lol
I'll try to figure out what all of that other stuff means to the best of my ability next xD

[Thurs_Games]

Hello,

Sorry it did not work but I had my qualms if it would. We can go down some possibilities in trying to fix it.

1. Try enabling Directx9 via launcher settings, if this fixes it could be a faulty dx install from windows or something interfering with it such as other software. (Oc software or overlays do this sometimes)
2. Try using dxvk off github it translates dx into vulkan. It might be useful for solving or help solving this issue, because it'll throw its own error if it detects something else.
3. Make sure no hardware components are overheating when trying to enter said zones. As it could be thermalthrottle crashes. (Unlikely but you never know)

In a command prompt:
4. Chkdsk /f /r for any disk related errors.
5.
DISM /Online /Cleanup-Image /CheckHealth to see if repairable then:

DISM /Online /Cleanup-Image /ScanHealth for any windows image related errors.
6. Under documents, under ffxiv delete the boot configuration file with everything closed, then relaunch the launcher to see if anything was accidentally turned on. This will just reinstall the boot file with default values.
7. Locate ffxiv executable in its installation folder. Right click, properties, compatability, disable fullscreen optimizations. (Some individuals have had this work.)

Optional for powershell:
Basically DISM: Repair-WindowsImage
With parameters -ScanHealth -CheckHealth -RestoreHealth

If these suggestions don't work we can visit more possible fixes. Also you might need to elevate the command prompt window for the listed command prompt commands, to do so search cmd or command prompt right click (or left click depending how your mouse settings are) and run as administrator.

Oook so it turns out that running check disk on Windows 10 with an SSD can corrupt your Windows boot file!

We'll see if the problem remains after I completely format my drive and reinstall Windows

I'm the mean time I suggest giving this advise with a warning lol

[Katish]

Oook so it turns out that running check disk on Windows 10 with an SSD can corrupt your Windows boot file!

We'll see if the problem remains after I completely format my drive and reinstall Windows

I'm the mean time I suggest giving this advise with a warning lol

Hello, sorry to hear that it corrupted your boot file. That normally doesn't happen or shouldn't unless it caught something that was very wonky. Regardless, you don't need to reformat and reinstall windows to reestablish booting procedure. Look into the bcdboot command and locate where Windows is installed. If you cannot access windows look into the advanced recovery mode command prompt...
First try: bootrec /rebuildbcd
If that doesn't work:
bcdboot "windows dir" /s c:

Default:
bcdboot c:\windows /s c:

Sorry for the delayed response, hopefully this will bring you to the close on your issue though. Good luck friend.