Hello Marta,

Thank you so much for pointing out this issue to us. I will touch bases with my staff to ensure that they are more careful when adding comments.

As for the copy/paste replies, I will see what we can do to make the replies more personal and have us use less templates. I hope you understand we do use some templates to ensure that we are addressing our customers in a "fitting" manner; we do not want a rogue Mod to start posting improper comments, so that is the reasoning behind templates, but I definitely see your point and I will be sure to bring this up.

Thank you, again, for the solid feedback and I truly appreciate you helping us make the boards a better place. /bow

-Senior Game Master Jhanaka