Fundamentally, what an a&& backwards approach - I don't think it's a good idea to limit what you would like to change by trying to estimate the impact on the development team.
Instead, customers should express what they don't like, including why they don't like it. If possible - they should express what they would rather have and why, with examples.
If I was on the development team , that would give me something to work with, I could possibly come up with a few workable solutions that fix the issues that customers identify , keep the customers happy, keep costs down, etc.


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