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  1. #1
    Player
    Linkthehunter's Avatar
    Join Date
    Aug 2019
    Posts
    2
    Character
    Eltric Ebonstrike
    World
    Brynhildr
    Main Class
    Dragoon Lv 90

    Crashing with no error message

    As of afew days ago the game has begun to crash anytime i try to play it, it either happens soon after logging in or on the loading screen as im logging in. I haven't encountered this problem until now as this never happened on my old laptop and was not an issue until after having no problems for 2+ weeks on my current new pc, I have tried every way i can think to try and fix this but nothing has worked so far
    -Changing ingame setting to default
    -Lowering ingame settings as much as possible
    -Completely reinstalling the game
    -Updating drivers/Reinstalling drivers
    -Disabling ingame overlays (Discord, Geforce experience)
    -Running the game in DirectX 9
    -Deleting Local Profile Data

    Here is the system report if this helps give anymore information on the possible problem

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\linkt\OneDrive\Documents
    FINAL FANTASY XIV Online D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700F (20 CPUs), ~2.1GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
    SYSTEM_BIOS 1.A7
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32627.867MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 34675.867MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.215GB SYSTEM_FREEDISC_SPACE 771.411GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.070GB SYSTEM_FREEDISC_SPACE 1517.722GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 12129.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16313.934 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_faac8d1bca70beae\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_faac8d1bca70beae\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
    SYSTEM_GRAPHICS_DRIVER_DATE 8/13/2023 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND ASUS VG249Q1A (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {C9DBD523-F772-476C-BF6C-E1F4C6867890}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/7/2021 17:00:00
    SYSTEM_SOUND Speakers (Razer USB Sound Card)
    SYSTEM_SOUND_DEVICE_ID {2EA15E69-1423-4E38-8717-A85360A6C84D}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 11.56.20.431
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/1/2020 17:00:00
    SYSTEM_SOUND Speakers (THX Spatial Audio)
    SYSTEM_SOUND_DEVICE_ID {8C54A9B6-E726-4E2D-9BCF-E9CB9B96C315}
    SYSTEM_SOUND_DEVICE_NAME THXVAD2.sys
    SYSTEM_SOUND_DRIVER_VERSION 14.44.19.602
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/11/2021 17:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FDFB9920-42F1-11EE-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FDFBE740-42F1-11EE-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FDFBE740-42F1-11EE-8003444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FDFBE740-42F1-11EE-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Trinity
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {524E9D80-421E-11EE-8001444553540000}
    SYSTEM_INPUT_NAME MSI GK20 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {524E9D80-421E-11EE-8006444553540000}
    SYSTEM_INPUT_NAME MSI GK20 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FDFD1FC0-42F1-11EE-8005444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {524E9D80-421E-11EE-8007444553540000}
    SYSTEM_INPUT_NAME MSI GK20 Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {525A0F30-421E-11EE-8009444553540000}
    SYSTEM_INPUT_NAME Razer USB Sound Card
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {525AD280-421E-11EE-800A444553540000}
    SYSTEM_INPUT_NAME Razer USB Sound Card
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {525B6EC0-421E-11EE-800B444553540000}
    SYSTEM_INPUT_NAME Razer USB Sound Card
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    MSI Afterburner 4.6.5
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Norton 360
    OBS Studio
    OpenAL
    Razer Synapse
    Steam
    Ubisoft Connect
    Intel(R) Wireless Bluetooth(R)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Windows Desktop Runtime - 6.0.21 (x64)
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    MSI Center SDK
    Microsoft GameInput
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    win-capture-audio version 2.2.3
    Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
    Burn Recovery
    Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
    Realtek Ethernet Controller Driver
    Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    ENE IO Driver
    Intel® Software Installer
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek Audio Driver
    ENE_DRAM_RGB_AURA42
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Mozilla Firefox (x64 en-US)
    Mozilla Maintenance Service
    Microsoft 365 - en-us
    Microsoft OneNote - en-us
    Star Rail
    The Legend of Bum-Bo
    Resident Evil Village
    Cult of the Lamb
    Your Only Move Is HUSTLE
    Far Cry 6
    Touhou Juuouen 〜 Unfinished Dream of All Living Ghost.
    HoloCure - Save the Fans!
    No Man's Sky
    Undertale
    FINAL FANTASY XIV Online
    Spelunky 2
    Wallpaper Engine
    MADNESS: Project Nexus
    Deep Rock Galactic
    Slay the Spire
    BattleBit Remastered
    Muse Dash
    SCP: 5K - Alpha Testing
    WinRAR 6.23 (64-bit)
    Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft .NET Host - 6.0.21 (x64)
    Documentation Manager
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Dynamic Application Loader Host Interface Service
    Voicemod
    Microsoft .NET Runtime - 6.0.21 (x64)
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    ViGEm Bus Driver
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Update Health Tools
    Microsoft Windows Desktop Runtime - 6.0.21 (x64)
    NVIDIA Graphics Driver 537.13
    NVIDIA GeForce Experience 3.27.0.112
    NVIDIA Optimus Update 39.5.0.0
    NVIDIA PhysX System Software 9.21.0713
    NVIDIA Update 39.5.0.0
    NVIDIA FrameView SDK 1.3.8513.32290073
    NVIDIA SHIELD Streaming
    NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
    NVIDIA Install Application
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.27.0.112
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.49.0.0
    Intel(R) Chipset Device Software
    ENE_DRAM_RGB_AURA42
    Intel(R) Management Engine Driver
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
    Microsoft .NET Host FX Resolver - 6.0.21 (x64)
    Intel(R) ME WMI Provider
    Intel(R) Serial IO


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Microsoft\EdgeWebView\Application\116.0.1938.69\msedgewebview2.exe 00004F5C
    C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000EA8
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002DF4
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003C9C
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003A64
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000064C
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000039C8
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 000015F8
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003E10
    C:\Program Files (x86)\Steam\steam.exe 00003E4C
    C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00004288
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000634
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.23500.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000028BC
    C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.23500.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 0000579C
    C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.219.941.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00002DE0
    C:\Users\linkt\AppData\Local\Microsoft\OneDrive\23.174.0820.0003\FileCoAuth.exe 00004F78
    C:\Users\linkt\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003188
    C:\Windows\Explorer.EXE 00002414
    C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_550508a90a3c9a47\RtkAudUService64.exe 00003140
    C:\Windows\System32\LocationNotificationWindows.exe 00004FC0
    C:\Windows\System32\RuntimeBroker.exe 00004740
    C:\Windows\System32\SecurityHealthSystray.exe 000030EC
    C:\Windows\SystemApps\Microsoft.Windows.AppRep.ChxApp_cw5n1h2txyewy\CHXSmartScreen.exe 00002880
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002864
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 0000284C
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000052B4
    C:\Windows\system32\ApplicationFrameHost.exe 000053E8
    C:\Windows\system32\DllHost.exe 00005AA8
    C:\Windows\system32\backgroundTaskHost.exe 00005094
    C:\Windows\system32\conhost.exe 00002D60
    C:\Windows\system32\sihost.exe 00000950
    C:\Windows\system32\svchost.exe 00002AA0
    C:\Windows\system32\taskhostw.exe 0000272C
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001C94
    D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000033D4
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  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Please try the following:
    - Update and reinstall the drivers for your graphics card and sound drivers (if applicable). After reviewing the system report, it appears that your GPU [NVIDIA GeForce RTX 3060] driver was last updated on [8/13/2023]. There should be newer versions at this time.
    - If you haven't already, please try capping the FPS in-game.
    - Please try running the game as an administrator.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure game and Steam are installed on same drive)
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
    - Make sure that the Windows OS is fully updated.
    - Reinstall game (If steam version, try uninstalling and reinstalling both the game and steam)
    - Verify installation files (Steam)

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)