Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

As previously mentioned, the issue you are describing is a technical error. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker), switching to private/incognito mode, switching to Microsoft Edge and trying again. You may also try using a smartphone running on a mobile data connection (WiFi disabled). We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again. When attempting the action multiple times, please make sure you are logging out of the account after each attempt. If the issue persists, if available many have had success trying again using the PlayStation Internet browser.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!