Consistent crashing entering Anamnesis Anyder.

[Tenkoseh]

I have been crashing everytime I load into Anamnesis Anyder for no reason. I switched dx11 on and off and it still crashes.

Here are the error codes:
https://cdn.discordapp.com/attachmen...2892/image.png
https://cdn.discordapp.com/attachmen...2122/image.png

Here is my system information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\tuazo\OneDrive\Documents
FINAL FANTASY XIV Online G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS G751JY.210
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.102MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18765.102MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.705GB SYSTEM_FREEDISC_SPACE 26.165GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 587.982GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 858.516GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980M
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4047.875 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.551 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e3377401dd616a66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e3377401dd616a66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e3377401dd616a66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_e3377401dd616a66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (CORSAIR VOID ELITE Wireless Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {6E7B658A-EB85-4CF9-A356-3C620492A99B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2.3.20.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/13/2020 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7273FC60-6E9B-4732-8023-9C40AD20A7C7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7576
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2015 17:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {215FBFA2-8E98-4489-8FF8-7E953B4CACC0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7576
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/3/2015 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD690610-1390-11EE-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD68B7F0-1390-11EE-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B01F01F0-12A5-11EE-8001444553540000}
SYSTEM_INPUT_NAME ASUS ROG Macrokey
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD692D20-1390-11EE-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B01FC540-12A5-11EE-8002444553540000}
SYSTEM_INPUT_NAME ASUS ROG Macrokey
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B01FEC50-12A5-11EE-8003444553540000}
SYSTEM_INPUT_NAME ASUS ROG Macrokey
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0201360-12A5-11EE-8005444553540000}
SYSTEM_INPUT_NAME ASUS ROG Macrokey
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0203A70-12A5-11EE-8006444553540000}
SYSTEM_INPUT_NAME ASUS ROG Macrokey
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B0208890-12A5-11EE-8008444553540000}
SYSTEM_INPUT_NAME ASUS ROG Macrokey
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD695430-1390-11EE-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DD68B7F0-1390-11EE-8003444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Desktop
FFXIVLauncher
Steam
@yeon - Discord
Technical Support - Post New Thread - Google Chrome
GeForce Experience
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel Collaborative Processor Performance Control
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
ASUS Splendid Video Enhancement Technology
ROG Game First III
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
ASUS Gaming Center
ASUS ROG MacroKey
ASUS ROG Gaming Mouse
ASUS GIFTBOX Desktop
Intel® Security Assist
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Device Setup
WinFlash
Genesys USB Mass Storage Device
Microsoft Windows Desktop Runtime - 6.0.19 (x64)
ASUS USB Charger Plus
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
ATK Package
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Intel(R) Wireless Bluetooth(R)
Intel(R) Chipset Device Software
Thunderbolt(TM) Software
Intel® PROSet/Wireless Software
ASUS Virtual Camera
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ELAN Touchpad 11.5.20.3_X64_WHQL
Path of Exile
FINAL FANTASY XIV Online
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Maxx Audio Installer (x64)
Microsoft .NET Runtime - 6.0.19 (x64)
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel® PROSet/Wireless WiFi Software
PixelMaster Video HDR
Microsoft .NET Host - 6.0.19 (x64)
Windows PC Health Check
Microsoft .NET Host FX Resolver - 6.0.19 (x64)
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Intel(R) ME UninstallLegacy
ViGEm Bus Driver
NVIDIA Graphics Driver 536.99
NVIDIA GeForce Experience 3.27.0.112
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Update Health Tools
Update for Windows 10 for x64-based Systems (KB5001716)
Intel(R) PRO/Wireless Driver
Microsoft Windows Desktop Runtime - 6.0.19 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00001FF4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F04
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002B18
C:\Program Files (x86)\Steam\steam.exe 00000474
C:\Program Files\Elantech\ETDCtrl.exe 00001D9C
C:\Program Files\Google\Chrome\Application\chrome.exe 00001468
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001DE8
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00003048
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003050
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23062.153.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002F8C
C:\Users\tuazo\AppData\Local\Discord\app-1.0.9016\Discord.exe 000011B8
C:\WINDOWS\Explorer.EXE 000020C4
C:\WINDOWS\System32\svchost.exe 00003384
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002858
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000043C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003110
C:\WINDOWS\system32\DllHost.exe 000035EC
C:\WINDOWS\system32\conhost.exe 0000245C
C:\WINDOWS\system32\sihost.exe 00001E20
C:\WINDOWS\system32\svchost.exe 000009C0
C:\WINDOWS\system32\taskhostw.exe 00001F98
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C44
C:\Windows\System32\CompPkgSrv.exe 000010CC
C:\Windows\System32\RuntimeBroker.exe 00001074
C:\Windows\System32\SecurityHealthSystray.exe 0000164C
C:\Windows\System32\TiltWheelMouse.exe 00001D0C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002DD8
C:\Windows\System32\smartscreen.exe 00003174
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002360
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003124
G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001C90
G:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001E78

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). After reviewing the systems report it appears that your GPU [NVIDIA GeForce GTX 980M] was last updated on [8/3/2023]. At this time, there should be a more recent version available.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup. At this time it appears that both [@yeon - Discord] and [GeForce Experience] are open, both use an overlay which may interfere with the game.
- Please try lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure game and Steam are installed on same drive)
- Make sure that the Windows OS is fully updated.
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and steam)
- Verify installation files (Steam)

Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!