Greetings myssy,

I'm sorry for any inconvenience this issue has caused. Just to clarify the issue you are describing is most associated with interference with the game data. I'd like to suggest the following:

- Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference before attempting to log in.
- You can also try Right-Clicking on the FFXIV launcher icon and select “Run as Administrator.” This option can also be set permanently by Right-Clicking on the FFXIV launcher icon, selecting Properties, then under the Compatibility tab, check the box that says “Run this program as an administrator” and clicking OK.
- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option. Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.

I do hope this information has been helpful and thank you for posting in the Final Fantasy XIV Technical Support Forums!