Eh, maybe it's just Gilga's NN but it really isn't too bad most of the time. If someone asks a question, usually you have a few people answering it. If someone asks for help doing something we usually have no problem filling a group to help or a couple people hopping in to help them out. Sure it is a server wide general chat most of the time, but usually it's pretty accessible for sprouts and returners to get what they want and need out of it.

Obviously it's not always that way as anytime you get hundreds of people in a glorified chatroom stuff will happen, but most of the time it fizzles out pretty quickly or if it devolves into fighting then people will be kicked to keep it out of NN.

I do wish we had a global chat channel in game, though, if nothing else do it like wow where the cities have access to a shared global chat with the ability to easily leave the chat if you don't want to see it.