Fatal DirectX Error (11000002) Help

[Tenlis]

I have no idea what happened, but i have been unable to play the game with this error message popping up. I have done every thing I have looked up to fix this issue and nothing. Updating drivers, uninstalling and redownloading them, uninstalled windows updates, repaired the game, reset setting in the game, deleted and redownloaded the game, tried to fix corrupted windows files, changed resolution, etc. Nothing has fix the problem and it's been 12 hours an counting since the issue started. Is there any other ways of trying to fix this problem?

[Tenlis]

24 hours later still nothing even with hard restarting and wiping my computer the issue still persists. I am still open to hear for any help, if not it's time to just buy a new pc.

[Larirawiel]

Hello,

please create a system report.

Here is a description how to do it:
https://forum.square-enix.com/ffxiv/...=1#post5840154


Cheers

[Final-Fantasy]

Remove the game installation completely, including the: This PC > Documents > My Games > Final Fantasy XIV folder. However first, you best copy and paste this folder some place else, as it has all of your settings such as macros, setup settings, character related stuff.

Once its uninstalled, install it to the C drive if it wasn't (OS location), if it already was, then you need to try a different drive on the computer, or even better, attach a removable USB storage device with over 80GB of space free and then test it.

Then you can rule out the default drive being the issue.

[Yarxideyn]

Greetings Adventurer!

We would be happy to assist with your concern. For further assistance, please provide a 'DXDIAG'. This can be done by clicking 'Start' on the Windows icon and click 'Run'. At the run line, please type 'DXDIAG', and hit "OK". Then click "Save all information" (in the DXDIAG window) and save it to a .txt file. Copy all that information and reply to this thread with it. Please also include all details involved with the problem for investigation on our end.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[Yumekimorodashi]

Bonjour tout le monde,

j'ai le même souci depuis que j'ai voulu lancer le jeu samedi 26 août, après deux bonnes semaines sans jouer. Je ne comprends pas d'où ça vient. J'ai aussi testé tout ce que je pouvais trouver sur les forums sans succès...

J'espérais que ça passe avec les jours, comme c'est apparu soudainement, mais ça commence à faire long! Aidez-moi svp

Voici mes infos systèmes:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\noeli\Documents
FINAL FANTASY XIV Online C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Famille 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.63
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 16225.180MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18657.180MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 469.925GB SYSTEM_FREEDISC_SPACE 34.665GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.499GB SYSTEM_FREEDISC_SPACE 0.492GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 3949.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8112.590 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d60a3faa7932ec00\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8729
SYSTEM_GRAPHICS_DRIVER_DATE 9/11/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_ce119cc454229596\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_ce119cc454229596\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_ce119cc454229596\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmig.inf_amd64_ce119cc454229596\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3713
SYSTEM_GRAPHICS_DRIVER_DATE 8/14/2023 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speaker / Headphone (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {56474679-8F6D-4A31-BE33-C9E744A00A7E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9049.1
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 10/20/2020 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62B64750-DCD1-11EA-8003444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62B6BC80-DCD1-11EA-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D9D00180-8EA1-11ED-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D9D09DC0-8EA1-11ED-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62B6E390-DCD1-11EA-8009444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Fatal DirectX Error (11000002) Help - Google Chrome
FFXIVLauncher
Steam
Offres spéciales
Games
Calculatrice
Calculatrice
Paramètres
Paramètres
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.5
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Rem version 4.2.16.9
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Java Auto Updater
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
Minecraft - ElAmigos version 1.16.2
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
NordVPN network TAP
Dokan Library 1.4.1.1000 Bundle
The Sims 4
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
UE Prerequisites (x64)
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Skype Meetings App
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Les Sims™ 3 Ambitions
Les Sims™ 3 Animaux & Cie
Les Sims™ 3 Saisons
Les Sims™ 3 Super-pouvoirs
Les Sims™ 3 Destination Aventure
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
EA app
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Bitdefender Total Security
Bitdefender Agent
Bitdefender VPN
CCleaner
CopyTrans HEIC for Windows
DAEMON Tools Lite
FreeMi UPnP Media Server
Git
Age of Empires II (2013)
Banished
FINAL FANTASY XIV Online
VLC media player
WinRAR 5.91 (64-bit)
NordVPN
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Dokan Library 1.4.1.1000 (x64)
NordUpdater
Java 8 Update 381 (64-bit)
Contrôle d’intégrité du PC Windows
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.31.31103
Adobe Acrobat (64-bit)
NVIDIA Pilote graphique 537.13
NVIDIA Logiciel système PhysX 9.21.0713
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA Pilote audio HD : 1.3.40.14
NVIDIA Install Application
Microsoft Update Health Tools
EA app
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE Prerequisites (x64)
MSI Kombustor 4.1.26.0 (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00005458
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000BD0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002338
C:\Program Files (x86)\Steam\steam.exe 00005348
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004614
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003CF0
C:\Program Files\Bitdefender\Bitdefender Security App\bdagent.exe 00003354
C:\Program Files\Bitdefender\Bitdefender Security App\bdwtxag.exe 00000B94
C:\Program Files\Bitdefender\Bitdefender Security\bduserhost.exe 00001378
C:\Program Files\DAEMON Tools Lite\DTAgent.exe 00005200
C:\Program Files\NordVPN\NordVPN.exe 00004644
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.10070.17002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001AA4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2210.0.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 00004914
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23062.153.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00005374
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004EE4
C:\WINDOWS\Explorer.EXE 00001678
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_0d8dab4470c5524b\igfxEM.exe 000035B4
C:\WINDOWS\System32\svchost.exe 00005270
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000040A8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003770
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002680
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000050F8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00005710
C:\WINDOWS\system32\DllHost.exe 00004714
C:\WINDOWS\system32\ETDCtrl.exe 00003D9C
C:\WINDOWS\system32\sihost.exe 00003EAC
C:\WINDOWS\system32\svchost.exe 000036D8
C:\WINDOWS\system32\taskhostw.exe 00001D8C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005708
C:\Windows\System32\CastSrv.exe 000050B4
C:\Windows\System32\CompPkgSrv.exe 0000383C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_d87c47469b47c3f9\RtkAudUService64.exe 00005314
C:\Windows\System32\RuntimeBroker.exe 000016D8
C:\Windows\System32\SecurityHealthSystray.exe 000052BC
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000318C