Accidentally got wrong (duplicate) relic weapon

[Devari]

A few weeks back, shortly after the launch of the last patch, I finished farming 1500 tomestones of causality. I had heard that the new relic was out, so I went to visit ol' Gerolt and accepted the first quest I saw over there for the Samurai. Yes I was tired, and maybe should have noticed I wasn't talking to Gerolt, rather the mandy artisan, and read the fine print, but what happened happened.

So I ended up purchasing the 3 manderville meteorites and made myself a second katana (FYI the 3rd step doesn't show up until you complete the sidequest). Sadly, this is completely useless, as I already have the Amazing Manderville Blade, and previous versions are available for glam from the mandy vendor next to Gerolt. I sent a ticket in to support, and they emailed me stating that I need to send them a bunch of information for a one-time restoration, which apparently has a 1 week limit. I'm pretty casual so I missed this window.

I think this is silly, in-part, because this system could easily allow a swap out (trade 1 for another) removing the necessity of the restoration option. I.e. I could trade the useless Katana for the White mage weapon, or another job, or even exchange it back for meteors, or tomestones. This whole process could simply be avoided *if* you weren't allowed to get duplicate weapons. There are glamour options already available for 1,000 gil apiece. So maybe something to consider adding for the future?

[Eenkalzet]

Hello Devari,

We understand the frustration this matter may cause and we apologize for any inconvenience. Based on your information, this concern and feedback can be handled by a Game Master in-game. You may contact a Game Master using the /supportdesk command for further assistance and referring to the ticket number you originally created for the issue. Note that the Game Master support team may be experiencing high contact volume and will handle contacts in the order they are received. Unfortunately, we are unable to assist on the forums for these type of issues.

This thread will be moved to "Separate Support Required", thank you for posting in the Final Fantasy XIV Technical Support Forums.