My Cutscenes suddenly go "Cinematic Widescreen"

[Nadda]

A couple months ago the settings for my cutscenes got changed and I don't know how to fix them.

My default res is 1980x1200
I got the same 16:10 monitor...

Yet now cutscenes are cutoff at the bottom and the top with black bars. Like a "Cinematic widescreen"

My regular gameplay is full screen but not cutscenes So I just want my stuff fixed so it goes back to normal.

Linked is a screenshot of a cutscene 2 months ago to now:

BEFORE
https://imgur.com/ao5kd4v

AFTER
https://imgur.com/TcH42Pp

I tried fixing it on my end can I just get someone to manual unbreak what I broke

[Eenkalzet]

Greetings Nadda!

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
Does this occur with all cutscenes or specific ones?

Are you running any additional programs alongside Final Fantasy XIV?
Were any other major update or changes made to the PC at the time this issue started to occur?

Any steps taken to try and resolve the issue:

We would also like to request for a System report if possible. This can be done by simply going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display, copy the information to the clipboard and paste the details back in a response here.

Thank you again for posting the Final Fantasy XIV Technical Support Forums!

[Nadda]

My Apologies for the late response this took so long I'd given up hope. Here's all the information you were asking for.

Windows
one (I don't have multiple)
All cutscenes
No
No



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\JJBon\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (120Hz)
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SYSTEM_GRAPHICS_DRIVER_DATE 5/4/2022 20:00:00
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SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#general | Heavenly Hug - Discord
FINAL FANTASY XIV
My Cutscenes suddenly go "Cinematic Widescreen" - Brave
AsHotplugCtrl
Settings
Settings
Calculator
Calculator
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 11 Plugin
Brave
Diablo II
Chessmaster Grandmaster Edition
Zoo Tycoon 2 - Ultimate Collection
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenMW 0.47.0
PCSX2 - Playstation 2 Emulator
RetroArch
Steam
Ubisoft Connect
Trackmania
Wrye Bash
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA lighting effect add-on
Microsoft GameInput
Oblivion - Construction Set
Chessmaster Grandmaster Edition
FINAL FANTASY XIV ONLINE
ドラゴンクエストＸ　オンライン
ASUS Framework Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Epic Online Services
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Launcher Prerequisites (x64)
ドラゴンクエストＸ　眠れる勇者と導きの盟友　オンライン
AURA Service
Microsoft Visual C++ 2005 Redistributable
GameSDK Service
GOG GALAXY
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
RefreshRateService
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
ASUS Smart Display Control
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Zoo Tycoon 2 - Ultimate Collection
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
AMD Ryzen Balanced Driver
ASUS Update Helper
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
AI Noise Cancelation Audio Software
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Dash Faction
AURA Service
Project64 version 3.0.1.5664
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.14 (x64)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Vortex
Audacity 3.2.4
BlueStacks App Player
FFmpeg v2.2.2 for Audacity - 64bit
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Microsoft 365 - en-us
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VLC media player
WinRAR 6.11 (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Microsoft .NET Runtime - 6.0.6 (x64)
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Microsoft .NET Host FX Resolver - 6.0.6 (x64)
ASUS Hotplug Controller
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
ROG Live Service
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.14 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft .NET Host - 5.0.14 (x64)
Paradox Launcher v2
Windows PC Health Check
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft .NET Host FX Resolver - 5.0.14 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
AI Noise Cancelation Audio Software SDK
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 512.78
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA Install Application
NVIDIA Platform Controllers and Framework
Microsoft .NET Runtime - 5.0.14 (x64)
Microsoft Windows Desktop Runtime - 6.0.6 (x64)
AURA lighting effect add-on x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
Microsoft .NET Host - 6.0.6 (x64)
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002144
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000046B4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00005CF8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00006184
C:\Program Files (x86)\Steam\Steam.exe 0000553C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002594
C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe 000045CC
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 00001030
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.10070.17002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000045F4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2307.4.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 00003024
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000244C
C:\Users\JJBon\AppData\Local\Discord\app-1.0.9017\Discord.exe 00004648
C:\Users\JJBon\AppData\Local\Microsoft\OneDrive\23.169.0813.0001\FileCoAuth.exe 000045A0
C:\Users\JJBon\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003A04
C:\Users\JJBon\AppData\Local\Programs\bluestacks-services\BlueStacksServices.exe 00004108
C:\Windows\Explorer.EXE 000021D4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004074
C:\Windows\System32\ASUSACCI\ACCIMonitor.exe 000055C4
C:\Windows\System32\CastSrv.exe 00004188
C:\Windows\System32\CompPkgSrv.exe 00004FBC
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_32ddcc2f81113491\ASUSOptimization\AsusOptimizationStartupTask.exe 000028E4
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 00004A7C
C:\Windows\System32\GameBarPresenceWriter.exe 0000468C
C:\Windows\System32\RuntimeBroker.exe 00000648
C:\Windows\System32\SecurityHealthSystray.exe 00003F74
C:\Windows\System32\SystemSettingsBroker.exe 00005BBC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004260
C:\Windows\System32\smartscreen.exe 000010F8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002E88
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002A28
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002374
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003DFC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000008F0
C:\Windows\system32\ApplicationFrameHost.exe 000004B0
C:\Windows\system32\DllHost.exe 00000504
C:\Windows\system32\rundll32.exe 00002D60
C:\Windows\system32\sihost.exe 000021B0
C:\Windows\system32\svchost.exe 000058D4
C:\Windows\system32\taskhostw.exe 00001420

[Nadda]

Could I receive assistance for this possibly? I was waiting for a reply. I do apologize if my replies take too long.

[Nadda]

Could I get help please?

[Yarxideyn]

Greetings Adventurer!

We would like to apologize for the inconvenience. However, as you have created another thread for assistance, we will close this one and continue with the other thread. If you have any further questions, please refer to that post.

Additionally, this thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.