My biggest regret is relying on tech support. The problem IS NOT FIXED, but your suggestion worked as far as me logging back into the game. I didn't know it was an option to switch login servers. My weekend leveling an alt was wasted. If I had seen your response sooner, I could have at least played with friends. So, thank you.

Now, I need to find out why it still; crashes at this cutscene. I cannot progress.