Game Stuck in Loading

[Poached]

Hello after completing the Alphascape 4.0 Raid from Stormblood by game was stuck in a black loading screen and I had to force shut down. Now the game has me either stuck in a Now Loading screen on Dx9 and my game crashes every time I try to que in on Dx11 with an .exe error. I have no clue how to fix this and I have reinstalled and restored game files consistently. I have checked all my firewalls as well. I only seem to be stuck on my one main character. It's really frustrating and happened extremely randomly as I can't seem to fix the issue.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pgoom\OneDrive\Documents
FINAL FANTASY XIV Online E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2003
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16269.973MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17293.973MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 110.953GB SYSTEM_FREEDISC_SPACE 41.663GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 766.362GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 617.905GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.986 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0101.2112
SYSTEM_GRAPHICS_DRIVER_DATE 7/20/2022 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2979.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.986 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_c885f29e168e777a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_c885f29e168e777a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_c885f29e168e777a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_c885f29e168e777a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Focusrite Usb Audio)
SYSTEM_SOUND_DEVICE_ID {8418C484-A83B-41D7-8FAE-AC342F376728}
SYSTEM_SOUND_DEVICE_NAME FocusriteusbAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 4.65.5.658
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/1/2020 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37E57510-C0AA-11EB-8001444553540000}
SYSTEM_INPUT_NAME CY040356014C0102
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37E59C20-C0AA-11EB-8002444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {37E59C20-C0AA-11EB-8003444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C7C54F0-CDFF-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Final fantasy keeps crashing (dx11 error) - Opera
#general | Ifuckinghate discord - Discord
Switch USB
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ASIO4ALL
Battle.net
Drum Pro %
Google Chrome
NETGEAR A7000 Genie
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Native Instruments Kontakt
Native Instruments Kontakt Factory Selection
Native Instruments Native Access
Nexon Launcher
qBittorrent
Samsung Portable SSD Software 1.0
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
UE4 Prerequisites (x64)
NETGEAR A6210 Genie
Java 8 Update 261
Ableton Live 11 Trial
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532
Java Auto Updater
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.36.32532
MMFonts
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
Intel® Security Assist
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.36.32532
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
NETGEAR A7000 Genie
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Cockatrice
Focusrite Control 3.6.0.1822
Focusrite Thunderbolt 4.25.0.335
Focusrite Usb 4.65.5.658
Greenshot 1.2.10.6
discoDSP OB-Xd 2.2
Intel(R) Network Connections Drivers
REAPER (x64)
Riot Vanguard
Warhammer 40,000: Darktide
Warhammer 40,000: Boltgun
Tabletop Simulator
Duck Game
Dead by Daylight
FINAL FANTASY XIV Online
Warhammer: Vermintide 2
Aim Lab
Counter-Strike: Global Offensive
Vulkan Run Time Libraries 1.0.65.1
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.36.32532
Ableton Live 11 Trial
Canon MX870 series MP Drivers
Native Instruments Kontakt Factory Selection
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® Trusted Connect Service Client
Finale
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Native Instruments Kontakt
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Chipset Device Software
Ableton Push Driver v5.50.0
Intel(R) Serial IO
Revo Uninstaller 2.4.4
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 536.99
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Native Instruments Native Access
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.36.32532
UE4 Prerequisites (x64)
Intel(R) Management Engine Components
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000018D4
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002B64
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002210
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000031A8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002F78
C:\Program Files (x86)\Steam\steam.exe 00002E38
C:\Program Files\Greenshot\Greenshot.exe 00002A38
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000149C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2023.10070.17002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002F74
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.7272.0_x64__8wekyb3d8bbwe\GameBar.exe 00002E88
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.7272.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002080
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23062.153.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002694
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22091.10041.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000F60
C:\Users\pgoom\AppData\Local\Discord\app-1.0.9016\Discord.exe 00002CC8
C:\Users\pgoom\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001B68
C:\Users\pgoom\AppData\Local\Programs\Opera GX\100.0.4815.82\opera_crashreporter.exe 0000250C
C:\Users\pgoom\AppData\Local\Programs\Opera GX\opera.exe 00002A68
C:\WINDOWS\Explorer.EXE 000014D4
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e6797382daf01d86\igfxEM.exe 00000F10
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001CE0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001ABC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 000004AC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000A34
C:\WINDOWS\system32\DllHost.exe 00000D7C
C:\WINDOWS\system32\conhost.exe 00002218
C:\WINDOWS\system32\sihost.exe 00000B90
C:\WINDOWS\system32\svchost.exe 000018C0
C:\WINDOWS\system32\taskhostw.exe 00000FC4
C:\Windows\System32\CompPkgSrv.exe 000030BC
C:\Windows\System32\RuntimeBroker.exe 000037F4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001550
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000223C
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000BC0

[Poached]

I know that some other people have had an issue with this before and it usually involves having to resort to getting a GM to teleport your character out of its location but any help please would be appreciated!

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

If this is only affecting one character, then it may be something to do with your locally-saved settings. Go to 'My Documents' > 'My Games' > 'Final Fantasy XIV' and delete that folder. If there are any corrupted files that are associated only with that character, this will get rid of them.

If this does not solve the issue, try updating your graphics card drivers and doing a clean boot. To do a clean boot simply open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Please be sure to install the game to the C: drive as this works best with Final Fantasy XIV. Lastly, please be sure that no background processes are interfering with FFXIV (i.e. Anti-virus software, OneDrive, Discord etc.)

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!