Quote Originally Posted by Myrany View Post
The reality is NO COMPANY gives 2 darns about those of us who have already paid them. In the case of a recurring subscription game the real money comes from initial game purchase. As such the company's real focus is on new players and not those of us who have been around awhile. As long as there are new players coming in the company is never going to care about us.
my first introduction to loyalty to customers was SOE and StarWars Galaxies. they completely, and I mean completely changed the game unannounced with an expansion. the head of SOE said essentially "dont let the door hit you on the way out" when a large portion of the player base not just complained, but wanted refunds. I think it took a class action to get those, but regardless, its a good lesson, and one that has made it far easier to leave a game I dont feel is worth my time. they owe me nothing, and I owe them nothing. once the fun is over, plenty of other things to play out there.