After watching the clip, I would categorize the entire exchange as an understandable miscommunication. Yoshi-P explains his perspective and the way they treat difficulty in X.0 patches because he genuinely thinks that's what the player isn't seeing. But as a player who feels the same about healing, I can tell that the short blurb he was provided about healing (which was then translated into another language) simply wasn't enough to adequately communicate the nuance of the issue to Yoshi-P. This is a very common kind of miscommunication, one that is generally alleviated by iterative, back-and-forth conversations. In this case, were that possible, I imagine that Yoshi-P would eventually have a better understanding of the issue this player was feeling and would be able to provide a more appropriate answer.
As for the "suggestion" of playing Ultimate, he laughed when he said that, which makes me interpret it as a tongue-in-cheek joke and not a genuine solution to the player's problem. Though it makes sense that players who were unsatisfied with his actual answer would be more likely to interpret that as being dismissive, rather than an attempt to add levity to the situation.
From looking over Yoshi-P's response to the situation, it reads as pretty reasonable to me. It seems like his priorities are for jobs to be more accessible, and that this is at odds with what some high-end players want. It makes sense that there'd be tension and conflict there; what's positive for some players is negative for others. I can see in his response that he's torn about it, presumably because he knows he can't make everyone happy and yet has to make a decision one way or the other.
It also makes sense that the overwhelming majority of feedback on the forum would be negative, and I assume his analytics team is taking that into account; happy players are much less likely to take the time to post on forums. For a change to be rolled back, I imagine he would want to see a certain percentage of players — not a percentage of daily forum posters — posting in opposition. If that threshold isn't reached — because not enough players were so bothered by the change that it seemed worth spending 10 minutes to post about it — then as a producer it makes sense not to roll things back.
While I feel like Yoshi-P is being reasonable, I do hope that in future updates they can find a way to better serve both casual and high-end players.



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