Too strict in-game communication rules

[Toutatis]

I decided to bring the mood and typed in /shout "If you focus on crystals, I put them where light doesn't shine." It felt like trainer telling you not to suck this time and win. You can tell that cringe (what isn't really), but I am sure a lot of people would find that endearing and prefer that to (again) completely sterile chat for a minute..

You and I must come from completely different worlds. There’s nothing endearing to it. To me it looks like a rude vulgar person trying to bully people. There’s nothing constructive to it either (it still doesn’t say what is best to do). Besides, I’ve never had a trainer speak like that and I would not rehire such a trainer if it were to happen. While I personally would not have bothered reporting it, I would not be surprised if someone did. People from different backgrounds, languages and cultures play this game, including on the NA servers.

That might be the issue. But then why can't GM tell stop using those words instead making it such a mystery. They don't even put that as obvious examples in their guide.

Their guide is clear enough to understand where the boundaries are and I'm never afraid to help or speak in game chat.

Next time, instead of saying “you got the wrong tactic” or using scatological references such as “if you focus on crystals, I put them where light doesn't shine”, just be constructive like “have you thought of doing x instead of y? it would have z result” or in the case of pvp, “btw if you focus on crystals only we will get less points than if we do this other strat” or “for max points it’s best to…” or in a raid, “watch for x mechanic”, “when the boss does x, you have to go to y”.

"You suck" doesn't get anyone anywhere and just builds resentment; "look for the adds on the side of the arena" or "that big orange marker is a stack marker" might help get a smoother run.