Greetings XgungraveX,

We're sorry to hear about this issue you're experiencing. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. Contact with the Square Enix Support Center would be best to resolve the issue. We would suggest contacting the appropriate account regions support center for further assistance. This thread will be moved to the 'Separate Support Required’ subforum as a result.

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