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  1. #1
    Player
    Toxinom's Avatar
    Join Date
    Jul 2023
    Posts
    1
    Character
    Heliatha Vhastul
    World
    Moogle
    Main Class
    Astrologian Lv 90

    Crashes after multiple reinstallations and multiple patches

    So I previously installed the game and it ran fine back around December. I uninstalled it for several months, and reinstalled it a few days ago, just to find it constantly crashes as it loads into the world. Most of the time it makes it to the character selection, but crashes midway loading into the world. On two occasions it had managed to load my character into Gridania and I have managed to move around a bit, but it inevitably crashes. This is a rough timeline of my actions thus far:

    7/26/23- My initial installation. Loaded into Gridania, looked around and the game crashed. Multiple attempts to launch the game, all failed.
    Error codes from one of these crashes:
    An unexpected error has occurred
    ffxiv.exe+ 124f33c
    ffxiv.exe+ 55D8B
    ffxiv.exe+ 54a02
    ffxiv.exe+ 53254
    ffxiv.exe+ 11c38f4
    ffxiv.exe+ 11c2df6
    ffxiv.exe+ 11c4251
    ffxiv.exe+ 11c6767
    After multiple attempts of running it as both Dx 11 and Dx9, I ran the launchers Restore Game Data feature, and once it completed the game kept crashing to desktop.

    7/27/23
    I uninstalled the game, and reinstalled it. The game continued crashing. I made sure that my anti virus (Avast) was allowing it through. I tried running it as admin among many other compatibility modes. I made sure my Windows was up to date.

    7/28/23
    I uninstalled the game, and deleted the remaining files located in my documents (character data, etc; ) after reinstalling the game continued to crash. I ensured that I had no headset or hardware installed outside of my mouse and keyboard and I disabled all start up programs, and ensured that Discord, Geforce and Windows Overlays were off. I attempted multiple reinstallations to guarantee my graphics card was up to date and properly installed. I also made sure that no sound enhancements were enabled in Windows. After all of this, I ran the Restore Game Data again, and was given the following error codes:
    An unexpected Error has occurred
    ntdll.dll +8f91e
    ntdll.dll +4ebf6
    ffxiv.exe +126be07
    ffxiv.exe +124f344
    ffxiv.exe +55d8b
    ffxiv.exe +54a02
    ffxiv.exe +53254
    ffxiv.exe +11c38f4

    On another occasion it showed this error:
    An unexpected error has occurred:
    ffxiv_dx11.exe +164720d
    ffxiv_dx11.exe +626ac
    ffxiv_dx11.exe +60d33
    ffxiv_dx11.exe +158d7b0
    ffxiv_dx11.exe +158ee57
    ffxiv_dx11.exe +1591915
    ffxiv_dx11.exe +4aeadc
    ffxiv_dx11.exe +1ba032

    Here is my system information from the FF14 launcher:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Toxinom\Documents
    FINAL FANTASY XIV ONLINE D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
    SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz (16 CPUs), ~2.5GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F6
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16251.684MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 32635.684MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.062GB SYSTEM_FREEDISC_SPACE 85.725GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 123.133GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5958.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8125.842 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3667
    SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2023 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND OMEN by HP 25 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {23017B6F-0684-4081-9A79-F7BC37848525}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 1/18/2023 20:00:00
    SYSTEM_SOUND Speakers (2- Logi USB Headset)
    SYSTEM_SOUND_DEVICE_ID {00293DEA-9D77-46F6-8200-53D1A410565F}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1992
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/5/2023 20:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {9BE82BBE-07F6-4553-94AB-B503377CE564}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 11/30/2020 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {075BD190-4FBB-11ED-8001444553540000}
    SYSTEM_INPUT_NAME ITE Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {075BD190-4FBB-11ED-8002444553540000}
    SYSTEM_INPUT_NAME ITE Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {900F22F0-8119-11ED-8001444553540000}
    SYSTEM_INPUT_NAME Logi USB Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {075BD190-4FBB-11ED-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {075BD190-4FBB-11ED-8005444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {900F22F0-8119-11ED-8002444553540000}
    SYSTEM_INPUT_NAME Logi USB Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {075BD190-4FBB-11ED-8006444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    (1)
    Last edited by Toxinom; 07-29-2023 at 05:02 AM. Reason: Didn't intend for an emoji to be there

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