Crashes after multiple reinstallations and multiple patches

[Toxinom]

So I previously installed the game and it ran fine back around December. I uninstalled it for several months, and reinstalled it a few days ago, just to find it constantly crashes as it loads into the world. Most of the time it makes it to the character selection, but crashes midway loading into the world. On two occasions it had managed to load my character into Gridania and I have managed to move around a bit, but it inevitably crashes. This is a rough timeline of my actions thus far:

7/26/23- My initial installation. Loaded into Gridania, looked around and the game crashed. Multiple attempts to launch the game, all failed.
Error codes from one of these crashes:
An unexpected error has occurred
ffxiv.exe+ 124f33c
ffxiv.exe+ 55D8B
ffxiv.exe+ 54a02
ffxiv.exe+ 53254
ffxiv.exe+ 11c38f4
ffxiv.exe+ 11c2df6
ffxiv.exe+ 11c4251
ffxiv.exe+ 11c6767
After multiple attempts of running it as both Dx 11 and Dx9, I ran the launchers Restore Game Data feature, and once it completed the game kept crashing to desktop.

7/27/23
I uninstalled the game, and reinstalled it. The game continued crashing. I made sure that my anti virus (Avast) was allowing it through. I tried running it as admin among many other compatibility modes. I made sure my Windows was up to date.

7/28/23
I uninstalled the game, and deleted the remaining files located in my documents (character data, etc; ) after reinstalling the game continued to crash. I ensured that I had no headset or hardware installed outside of my mouse and keyboard and I disabled all start up programs, and ensured that Discord, Geforce and Windows Overlays were off. I attempted multiple reinstallations to guarantee my graphics card was up to date and properly installed. I also made sure that no sound enhancements were enabled in Windows. After all of this, I ran the Restore Game Data again, and was given the following error codes:
An unexpected Error has occurred
ntdll.dll +8f91e
ntdll.dll +4ebf6
ffxiv.exe +126be07
ffxiv.exe +124f344
ffxiv.exe +55d8b
ffxiv.exe +54a02
ffxiv.exe +53254
ffxiv.exe +11c38f4

On another occasion it showed this error:
An unexpected error has occurred:
ffxiv_dx11.exe +164720d
ffxiv_dx11.exe +626ac
ffxiv_dx11.exe +60d33
ffxiv_dx11.exe +158d7b0
ffxiv_dx11.exe +158ee57
ffxiv_dx11.exe +1591915
ffxiv_dx11.exe +4aeadc
ffxiv_dx11.exe +1ba032

Here is my system information from the FF14 launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Toxinom\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz (16 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F6
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16251.684MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32635.684MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.062GB SYSTEM_FREEDISC_SPACE 85.725GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 123.133GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5958.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8125.842 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3667
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2023 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND OMEN by HP 25 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {23017B6F-0684-4081-9A79-F7BC37848525}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 20:00:00
SYSTEM_SOUND Speakers (2- Logi USB Headset)
SYSTEM_SOUND_DEVICE_ID {00293DEA-9D77-46F6-8200-53D1A410565F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1992
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2023 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9BE82BBE-07F6-4553-94AB-B503377CE564}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {075BD190-4FBB-11ED-8001444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {075BD190-4FBB-11ED-8002444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {900F22F0-8119-11ED-8001444553540000}
SYSTEM_INPUT_NAME Logi USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {075BD190-4FBB-11ED-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {075BD190-4FBB-11ED-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {900F22F0-8119-11ED-8002444553540000}
SYSTEM_INPUT_NAME Logi USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {075BD190-4FBB-11ED-8006444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?

Could you provide the exact error message received?
Are you running any additional programs alongside Final Fantasy XIV?
When the crash happens, is the PC over heating at all?
Were any update or changes made to the PC at the time of the crash?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[GamingStitcher]

Just started having this problem today. Not sure why either.

[EsperControl]

I'm also having a very similar issue. Watching this thread like a hawk for any potential resolution. Updates would be greatly appreciated.

[Anomini]

Same issue as OP. Happened after the last patch: lag, stuttering, 90002 disconnects. I've allowed things through firewall/antivirus, ping trace, tried port forwarding, updated drivers, reinstalling, done *everything* that's been suggested. The rest of the internet runs fine, and other games run fine. Now I'm getting booted with 90002 errors whenever I queue for dailies. Hoping the admin posts a fix or has the devs looking into fixing it soon, because it wasn't unplayable before and now it is. Crowded areas are the worst (Limsa, Gridania aetheryte, etc) and so are dungeons/raids.

[Votraftur]

Good morning! Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.