Greetings FrogeConcern,

I'm sorry for any inconvenience this issue has caused. This would generally be a connectivity issue most associated with interference with the game data. As you've mentioned that you've already tried previous connectivity troubleshooting, this may be a little outdated and I would like to provide some other troubleshooting steps.

- Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference before attempting to log in.
- Within Microsoft Edge, click the "Settings" option on the top right of the browser (under the three dots shown) and go to "Privacy, Search and Services" and go to the "Tracking Prevention" section. Make sure it is turned on and select the "Balanced" option.

Additionally, if any settings have been changed overall, it is best to keep things at default which you can perform manually by using the "Reset Settings" option under the "Settings" tab. Lastly, please ensure that Microsoft Edge is up to date by using the "Settings" > "About Microsoft Edge" option near the bottom left.

If the suggestions provided above do not resolve the issue, there may be a communication error elsewhere. Please do not hesitate to reply back to this thread for further assistance.