Infinite loading

[kobaltos]

I tried to go to east shroud for a new quest but when I got to the pier from lancers guild the game crashed. And now when I try to log into my character I'm just stuck at loading screen. I was wondering if someone can help me.

[Eenkalzet]

Greetings kobaltos,

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
Please provide the following:
- Platform (PC, Steam, PS4/PS5, or Mac):
- Any error codes or messages you received upon disconnect or when your crashed (if any):
- Type of connection (wired or wireless):
- Other programs running while the game is playing (if any)
- Frequency at which error occurs:
- Any steps taken to resolve the issue:

We do look forward to hearing back from you so we can assist with the issue accordingly.

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