Steam Account and PS5 Account (purchased both)

[CJ33]

So I created SE account on my PS5 so that I could try the demo. I then had to setup a new SE account on my PC so that I could try the demo on PC. Now I have two SE accounts on for the PS5 and one for my PC. I decided I loved the game so I purchased the complete version through steam and everything works as it should. Now that the game is on sell via PlayStation Network I would like to purchase the complete version again giving me two purchased games. I would like to play my character from my steam version on my PS5. I fully understand that I CANNOT play at the same time, but I understand as long as I purchased the game on both (Steam) and (PS5) I can switch between the two. I'm afraid that because I already created a PS5 SE account to play the demo that this will mess things up when I purchase the full complete version for PS5. I'm hopping that when I purchase the PS5 full complete version that it will allow my to sign in under my Steam account so that this is possible.

My question is? When I purchase the full complete version on the PS Network I can just enter my pc user id and password that I use on my PC (Steam) and all will work seamless? Do I need to do anything special to make sure I don't mess this up because it's not in the cards to create a new character and play two characters when I want to relax and not sit at my PC to play. Please let me know if this is possible? Thanks

Craig

[LostHope_Saki]

A Playstation-ID can only be linked to one specific SE-account, which in your case is the wrong one. As far as I know you need to ask support to cut the connection of your wrong SE-acccount with your PS5 so you can connect your real SE-account with your PS5. You cannot do that yourself.

[CJ33]

Do you know the number for customer support? Or where I go in order to contact them? Thanks for the reply. I figured this would be the case. Thanks again

[Eenkalzet]

Hello CJ33,

I'm very sorry for any inconvenience this issue may have caused. Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. You can contact the North American Support Center from the following link: https://support.na.square-enix.com/c...382&la=1&fty=1

This thread will be moved to ‘Separate Support Required